Report: #16351

Complaint Review: Circuit City

  • Submitted: Sat, March 09, 2002
  • Updated: Sat, March 09, 2002
  • Reported By: Savannah Ga
  • Circuit City
    220 Eisenhower Dr.
    Savannah, Georgia
  • Phone: 912-353-7781
  • Web:
  • Category: Customer

Circuit City ripoff Savannah Georgia

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In September 2000 I purchased a Compaq computer for Circuit City along with an extended warranty. At this time the salesman stated that if anything was wrong with this warranty a repairperson would come to my residence to repair said computer so i purchased the warrenty at a cost of $319. When i connected the computer i discovered a static in the speaker. I contacted Circuit city and spoke with the CSM Alethia, she stated that she had a cpu on loan due in shortly when the cpu arrived she would me so that i would not be without a computer while mine was repaired. The cpu for the model requested was out-of-stock so i was sold the floor model at a discounted price I questioned both the salesman and manager whether there was anything wrong with the cpu if so i would choose another model they assure me nothing was wrong. As of this date nothing has been done to replace nor send out a repair the speaker even after repeated contacts with both the local store and headquarter. The problem is the plate on the back of the cpu is not secure resulting in a poor connection. Resolution of this problem would be greatly appreciated and would restore my faith and confidence in Circuit City I nolonger purchase anything from them, also when asked about their service I advise do not purchase computer from them.

Savannah, Georgia
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