Circuit City, Circuitcity.com Merchandise Not received and and no credit given Ripoff Internet

Donald Gardner
Senior Customer Support Coordinator
Circuit City Corporate Offices
804-527-4000 ext 21031
800-251-2665 ext 21031
Donald Gardner/CCDirect/Circuit City@Circuit City,

I've written to this person more than several times along with 3 messages to the circuitcity.com web site.

I ordered a scanner which was NOT delivered. After getting no where I tried get some resolution and was told that it was delivered. I got a delivery sometime after that with an item I did not order. I wrote again. Most of the time I got no response. Finally on 6/11/07 I went out and had to buy a scanner. I wrote to the gentleman above to let him know. I said that I just wanted my card credited and wanted to know how to return/send back the item I had not ordered.

I was then contacted and was told that on 6/12 another scanner was sent that was NOT received either. I've written many more times with no response. The item I got from them had no paperwork inside so I can't even return it to the store.

One of the responses I did told me that Mr. Gardner wasn't a lawyer (by him) and that I should get one to sue them if that's what I wanted to do.

Not responsive, not able to successfully work with customers. What can I do. 65, handicapped, out-of-work and not out a lot of money I shouldn't have spent in the first place.

Karen
Hanover Park, Illinois
U.S.A.