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Report: #242152

Complaint Review: CircuitCity.com - Internet

  • Submitted:
  • Updated:
  • Reported By: New York New York
  • Author Confirmed What's this?
  • Why?
  • CircuitCity.com circuitcity.com Internet U.S.A.

CircuitCity.com ripoff Order was lost RUDE CUSTOMER SERVICE Internet

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Horrible company, extremely rude customer service...a few months back I ordered a dvd/vcr from circuitcity.com. They shipped it by fedex smartpost which is a joint effort of fedex and the post offce. Package got lost in shipment and fedex and the USPS blamed each other. I called circuit city thinking they would jut ship another one...WRONG! They had to "research" the loss. Took 2 months, numerous calls, a complaint with the BBB, a letter to the CEO and disputing the charge with my visa to get a refund.

If you ever order anything from circuit city and you dont receive it, call their customer service only once. If they don't offer a reship or refund right then, dispute the charge with your credit card immediately. Don't believe the "it will take 3-5 business days to research your inquiry."

Helpless Customer
New York, New York
U.S.A.

This report was posted on Ripoff Report on 04/03/2007 12:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/circuitcitycom/internet/circuitcitycom-ripoff-order-was-lost-rude-customer-service-internet-242152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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