Report: #572442

Complaint Review: CISCO - LINKSYS

  • Submitted: Sat, February 20, 2010
  • Updated: Sat, February 20, 2010
  • Reported By: concerned_ccna — San Diego California United States of America

    United States of America

CISCO - LINKSYS Two bad Linksys routers in a row, Internet

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I just spent 3 hours on tech support for wrt160n router that would not allow wireless connections. I am a computer repair tech. I have been doing this for about 12 years. All I want from them is a refund on these two wrt160n routers.  the second is the replacement. They insist on replacin the replacement router with the same router. I dont want this router that do not work for a third time. I told them i will take any different wireless N model. even if it is cheaper and they refuse. I bought 2 of thes expensive routers and I am stucck with the loss. Or I have to go through the whole process again. Cisco needs to learn some manners on how to treat their customers.

Why because selling a bad product then the replacement that is also bad is not enough. They will then refuse a refund or any reasonable resolution.


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