Citi Bank Will not refund my credit balance The Lakes, Nevada

Then type in other variables such as citi bank and citibank and get more reports.

NUFF SAID!

Dorothy,



You failed to give us any information on the exact timeline of events.



On what date did CitiBank RECIEVE that $2000 payment??

What is that date of the end of your billing cycle??



This is very important information that is needed to evaluate your "rip off" complaint.



I think that you do not understand how interest works in relation to your billing cycle, and the average daily balance method of computation.



I think you wanted your money back before the billing cycle ended, and your final interest was calculated.



If you made your payment in the middle of a billing cycle, your interest would be calculated at the end of the cycle, and would appear on your next bill.



Then, a "credit" balance would appear on your statement, and at the end of that statement cycle a refund check would be prepared.



In reality, 45 days would not be uncommon before you got your overpayment back.



And, nobody forced you to overpay!

Why didn't you take just a few minutes and go online or call to get your payoff balance?



Please answer the above questions.

I have encountered a similar situation with Citi Bank.  I wrote to their Federal Banking Regulator and they handled the situation.  Citibank returned all of my money once the regulator took over the mediation process.  Their regulator's information:  Comptroller of the Currency, Customer Assistance Group, 1301 McKinney Street, Ste 3450, Houston, TX  77010-9050