Complaint Review: Citi Diamond Preferred Rewards Card - Global Impact - Arnold MO
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- Author Confirmed
- Citi Diamond Preferred Rewards Card - Global Impact ThankYou Redemptions Network, 1900 Meyer Drury Dr Arnold, MO U.S.A.
- Phone: 877-529-2737
- Web:
- Category: Credit Card Processing (ACH) Companies
CitiBank Credit Cards- Global Impact Citi Diamond Preferred Rewards Card Ripoff Global Impact Nearly impossible to redeem reward points. Have to sit on phone for hours until a human answers. Arnold MO
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Points accumuated through the use of the Citi Diamond Preferred Rewards Card can be redeemed for airline tickets (among other rewards). Airline reservations are made through Global Impact, a member of CITIGROUP. The only means of contacting Global Impact is by telephone (1-877-529-2737). The number is answered automatically and, after selecting the reason you are calling, you are immediately put on hold. There is no announcement approximating the amount of time until your call will be abswered or how many other callers are ahead of you. Just music.
Over the past 3 days I have tried to reach a reservation agent 5 times. The first 4 times I gave up after being on hold for about 45 minutes to an hour. I was successful the 5th time but only after making up my mind that I would not give up. An agent finally answered after I was on hold for an hour and fifty minutes!
CitiBank customer service at 1-877-7-REDEEM could only apologize and explain that Global Impact is very busy and that when confronted with the problem replied that it can take up to 45 minutes to book tickets for each client.
Barry
Nashville, Tennessee
U.S.A.
This report was posted on Ripoff Report on 07/22/2005 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citi-diamond-preferred-rewards-card-global-impact/arnold-mo-63010/citibank-credit-cards-global-impact-citi-diamond-preferred-rewards-card-ripoff-global-imp-150852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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