Report: #905855

Complaint Review: Citibank Sears

  • Submitted: Mon, July 02, 2012
  • Updated: Wed, January 16, 2013
  • Reported By: Annoyed — Virginia United States of America
  • Citibank Sears

    United States of America

Citibank Sears Fees Charged After Paying and Closing Account Internet

*Consumer Comment: Rights

*Consumer Comment: Citi/Sears-MasterCard agreement SGM-0811.

Show customers why they should trust your business over your competitors...

Had a long-standing Sears Credit Card, closed the account, did a loan consolidation through my Credit Union. Called for a pay-off amount (good through a certain date, two weeks out). Credit Union mailed check in that amount the next day. Received a bill about a month later with a $29 late fee and a minimum interest charge on a $0 balance. Called, they said the CU check arrived one day after the pay-off amount expired, so the late fee was valid. Told them it's highly unlikely it'd take two weeks to receive, had them check the postmark, which was the day my CU said they mailed it, about two weeks prior to deadline. They said to put it in writing, so I did. Mailed that right away. Received a response in the mail several weeks later, and all it said was "We find the charges valid." Then I received a bill for over $60, which included a late fee FOR the late fee! These people are crooks--do NOT let them get you into their system, you'll never get out! Sears and KMart are great companies that will end up going under because of these predatory practices at Citibank. All perfectly legal I'm sure, and all perfectly underhanded. Shame on all involved. Boycotting both stores until they dump Citibank and find a company that is more in line with the values and fairness that I believe the stores still have. Wake up, retailers!
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This report was posted on Ripoff Report on 07/02/2012 03:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: yourrights - (United States of America)

Know your ripoff rights.  The government now has a powerful agency to stop bad banking practices.  You can file a complaint at
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#2 Consumer Comment

Citi/Sears-MasterCard agreement SGM-0811.

AUTHOR: Hockeymom97 - (United States of America)

STATES: Favorable or Convenient to Citi/Sears-MasterCard Agreement

We lose are rights under this agreement.

It not with Citi it is with account means the relationship established between you and us by this Agreement.

This is not right.
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