Report: #914138

Complaint Review: CITIBANK USA

  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012
  • Reported By: asinha — Silver Spring Maryland United States of America
    farragut north, Washington DC
    Washington DC, District of Columbia
    United States of America

CITIBANK USA No refund of money taken for secure credit card after rejection of card Washington DC, District of Columbia

Show customers why they should trust your business over your competitors...

very bad service, I submitted my application for secure credit card in July, 2011. I never received any letter from them in this regard. No acceptance/ rejection. Later, on I decided to call them. After a lot of verification and calling them 2-3 times( as they could find me in their system), I was told that my card has been rejected. I also have a bank account in citibank in the same branch and I had been to the branch for applying for the card.

I said ok that's fine. I need my money back.

After that the drama began. I stay in downtown Silver spring, MD.

Come on its not inaccessible. I never received the cheque. I kept on getting all promotional e mails from citibank, but the cheque never turned up in my mail. I called them 5-6 times. Each time they said the same. In fact I got a letter saying my MONEY would be surrendered in the state fund, whatever that means.

Later, they stopped finding my name in the system. I was told to go the branch.

Thankfully, I had my application paper with me or they would have sain I NEVER APPPLIED. At the bank, another drama unfolds the manager takes all the papers- saya sorry and after a week asks me how do I want my Money. keep in mind citibank credit card department had refused to wire money directly in to my account before and now. I asked the cheque to be send to bank.

I wait a month and no response. The manager doesn't call back.

I call her back- after multiple calls over several days. I catch hold of her. She says she never recieved a cheque and guess what she wants me to send her all the documents again. The documents that I had e faxed her. Isn't the bank supposed to keep a record of all cases. I am a physician  and a recent immigrant to this country. Is documents and records only for medicine.

Its a very sad state of affair friends. I woud not recommend citibank / citibank creditcard to anyone. If it can happen in capital city of USA, it can happen anywhere.

Please friends let me know how I can take a legal action against CITIBANK.

Thanks. Its July 2012. I am still waiting for my MONEY.
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This report was posted on Ripoff Report on 07/18/2012 07:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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