CitiBank Angela - Teller; Marlelena Diaz, Vice President Discrimination, Arrogance & Simply Failed Customer Service Fort Lauderdale Florida

You keep talking about discrimination, but I have yet to read -- in any of your comments -- anything that would be considered discrimination.  Do you know what discrimination is, or do you just like using the word to paint yourself in the light of a victim?

You're the one using more than one name. Why not tell your landlord you prefer to be called "Kathy" but all legal transcactions (i.e., checks written) must be in your given name of Kathleen?  How difficult is that?  That's not the bank's fault, it's YOUR fault.

Lastly, you might want to check your spelling of MANY words.  I, for one, won't take seriously someone who can't even spell simple words (or actually *any* words)  since they're obviously not smart enough to actually understand simple things (in your case, what discrimination actually is).

People like you are looking for something for nothing, and are looking to place blame on someone where blame simply isn't due.

It's nauseating reading ridiculous "complaints' that are nothing more than whine fests for peope who can't understand normal thinking.

Quite the contrary... My name in interchanged even on my credit cards. Therefore I have cashed many checks with Kathy on the check.

We are NOT talking about the same situation, so please get off of the..Oh I go by Kathy spin.

1) You have a relationship with your 3 banks because you have an account with them.  You do not have this same relationship with Citibank.

2) Unless you are saying you went to even another bank(beyond the 3 you already have) and cashed a check for more than $3800 under the name Kathy it is not the same situation.  

Note that but rebuttals never offerred even a hint of an apology?

- Also note that none of your report described the discrimination that you mentioned in the title.  That is why I responded.  However, if you want me to apologize..okay.  But I don't know what good it will do since I do not now or have I ever worked for this or any bank, nor do I know anyone involved in this entire thing.

 I had six credit cards, two with Kathy; 3 with Kathleen; a passport and a drivers license.

- So what was the name on the 6th card?  Seriously though, carrying around a Passport is not a normal thing especially if you have a Drivers License.  It is almost like you went in there expecting to have trouble and wanted to be prepared...Ummm...

I appreciated the responses however they do not address the complaint, it is simply one excuse after another. All readers can see the first rebuttal, it was the same arrogant posture that I received in the bank. 

I'm not going to spend much more time on this, I will let the readers of this report make up their own mind. Yet I will address the comment that I cannot trust other banks because they were not presented with the same situation. Quite the contrary... My name in interchanged even on my credit cards. Therefore I have cashed many checks with Kathy on the check.

Finally, it is none of your business as to why I didn't just deposit the check and simply doens't have anything to do with what happened to me.

PEOPLE - Note that but rebuttals never offerred even a hint of an apology? This is why I filed the report in the first place! I have been told NO many times but I have never been treated so rudly at a bank in my entire life. They didn't have to cash the check, I get the fact I never want to bank with Citibank. Therefore, the motivation to file the complaint was not the fact that they didn't cash the check. The fact that they didn't cash the check while other banks do, simply means I have chosen wisely regarding my banking relationships.

When a bank creates so many rules that it makes humantiy the main obstical it is time to change banks, in my humble opinion. I had six credit cards, two with Kathy; 3 with Kathleen; a passport and a drivers license. My formal name is Kathleen and my friendly name is Kathy - People, you decided.

The name on the check did not match your ID. That’s an inconvenience you created by using more than one name. The policy at other banks is not relevant. Credit cards are not a form of identification. Nothing in your report supports your claim of discrimination.

Perhaps you can help out here.  You talk about discrimination.   Yet when you get to the discrimination the only thing I see is they have a question over your name.  So is the discrimination against people named Kathy or Kathleen because that is all that seems to be talked about.

The bank's job is to protect their customer, and sorry but that is not you.  If someone comes off of the street and everything is not quite in order they not only have a right but a duty to reject the check.   Perhaps there are factors you don't know.  Such as perhaps their customer(the landlord) has filed disputes in the past on technicalities like this.  Perhaps they had other customers do the same thing and are just being overly cautious.  Or pehaps it really just is discrimination against the name Kathy.

While I really wonder why you didn't just deposit the check in one of your many other accounts in the first place.  I actually have a bigger issue with the employee at Bank of America, and I hope their manager would too.  The comment that employee made about them not cashing the check just because they wanted to hang onto the money longer is 100% inappropriate and while I am not in the banking industry, when I did work retail many moons ago any disparaging comments(and totally unfounded) claims like that would have had the employee at a minimum repremanded and at worst terminated.

Because a $3800 check that they may "hold onto" for another day would net them a few cents.  You also can not trust the other banks saying they would cash the check..because they were not presented with the same situation.  Perhaps they would..but perhaps they wouldn't.