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Report: #171444

Complaint Review: CitiBank - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Tarpon Springs Florida
  • Author Confirmed What's this?
  • Why?
  • CitiBank www.citibank.com Nationwide U.S.A.

Citibank Mastercard Deceptive Practices ripoff New York New York

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During a call to customer service MasterCard I was asked if i would like to have a $10,000 loan free of interest for one year. I questioned the rep several times, and was told there would be absolutely no interest until after one year, but be sure to cash the check as soon as it came. I pay all my bills off completely every month, so that I never have interst charges.

I had requested e billing, which never worked, so I was receiving calls saying i hadn't paid my balance. They agreed to waive the finance and late fees, since it was their fault. I paid the bills immediately and requested to go back to paper bills. It was then I discovered they were charging me interest on my monthly charges, even though I had paid in full because I had an outstanding loan balance.

I called and spoke with a supervisor and was told that if I didn't use the card, there would be no interest charge. After much hassle, and unable to get anywhere, I paid the interest just to end the hassle. Today I got a phone call from Citibank saying I was overdue on my monthly interest payment.

It never ends! I didn't need the money, I just invested it. They wouldn't allow me to discuss it with anyone of higher authority at the company above customer service, wouldn't give me a name or a phone number. Not only are they deceptive, but they stonewall. I would very much like to see them punished for both deceptive practices and harrassment and the personal anguish they have caused me.

Richard
Tarpon Springs, Florida
U.S.A.

This report was posted on Ripoff Report on 01/12/2006 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citibank/nationwide/citibank-mastercard-deceptive-practices-ripoff-new-york-new-york-171444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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