Complaint Review: Citibank
Citibank Citibank rips off students Placentia, California
*Consumer Comment: Odd
*UPDATE Employee: Citi Account Terms and Conditions
*Consumer Comment: Really?
I kept banking with them without a service charge for a few more months and again the service charge showed up so once again I called and told the person on the phone that i was told last time that it would never show up again and I asked for a refund. He told me he didn't have the authority to do so and that I had to go to the branch and resolve the problem. Of course Lazy me didn't ever go to the branch and I let it go on.
When I lost my job this last October I had money saved to last for a few months for all my bills thinking I would easily find another job. It took me a lot longer than planned so I only had about $9 left in my account. I checked my account a few weeks later and my account was -$45. I was extremely upset so I went to the branch and spoke to a supervisor and told him that my account should NOT be overdrafted and that last time when I had only $18 which wasn't the normal amount of $20 they only took the $18 and it didn't overdraft. This time it did which made no sense to me. He ALSO told me he didn't have the authority to reverse the overdraft and service charge but his manager did who was supposed to be in the next day. Remember that I was unemployed and had already wasted too much gas on talking about money that is supposed to be mine and received NOTHING. So I never went because I wanted to wait until I had another job so I could drive to the branch, cancel my account, and sign up at another bank all on one day.
Now that I have a full time job I cannot go to the bank this week. I signed up with Bank of America who also promised no fees and I hope it stays that way and I also called citibank today during my lunch and they couldn't help me with my problem. I'm tired of dealing with this for so long. So lesson learned....DONT BANK WITH CITIBANK if you are a student or just someone trying to make it by paycheck to paycheck...they are keeping us more poor than we deserve to be!
This report was posted on Ripoff Report on 01/24/2012 11:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/citibank/placentia-california-92870/citibank-citibank-rips-off-students-placentia-california-828173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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