Complaint Review: CitiBank
CitiBank Customer Service is sadly lacking San Antonio Texas
*UPDATE EX-employee responds: from a former insider
I requested a copy of the statement to be faxed to me on Monday and was told it would take 24-48hrs.
24-48hrs later, nothing. I called again and the customer service reps said they could "see the request" and they were just waiting for it to be filled. So I put in another request. Still nothing.
By Friday I was getting really upset so I spoke to a supervisor and she was supposed to fax it to me that evening and (surprise, surprise) I never received anything.
I called Monday and spoke with three different people. They told me it would be processed in 24-48hrs and when I asked to speak to a manager they told me the managers are not immediately availabel and I would need to leave a message. Of which, they would get back to me within 24-48hrs.
I'm still waiting.
CitiBank has TERRIBLE customer service and because of them I could lose my mortgage.
No wonder they need to lay off 53,000 people.
This report was posted on Ripoff Report on 11/17/2008 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/citibank/san-antonio-texas/citibank-customer-service-is-sadly-lacking-san-antonio-texas-392075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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