Report: #993234

Complaint Review: Citibank

  • Submitted: Tue, January 08, 2013
  • Updated: Wed, January 16, 2013
  • Reported By: Amy — Freeville New York United States of America
  • Citibank
    399 Park Avenue, NY, NY 10048
    Sioux City, South Dakota
    United States of America

Citibank, Citibank Driver's Edge Platinum Select MasterCard They lied and said I cancelled my credit card after 22 years. I have perfect credit and pay all bills in full, on time. Sioux City, South Dakota

*Consumer Comment: Rights

*Author of original report: Apology from Citibank

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I have been a loyal credit card customer with Citibank for 22 years. I pay all my bills in full and on time each month. My credit score has been excellent. However, I recently received a letter from Citibank in Sioux Falls, SD stating that I had closed my Citi Driver's Edge Platinum Select Credit Card when in fact, I did NOT close my account! When I tried to speak to a supervisor to straighten this out, I was repeatedly told that none were available. I was told they only had notes that I called and closed my account.

My credit card had been stolen twice in the past year. The last time, in December 2012, I called to confirm the fraudulent activity on my card. They cancelled my card and issued me a new one. They told me they were sending it overnight, but I still hadn't received it in 2 days. When I called to inquire about this, they said that due to the holidays and mail being slow, I wouldn't get my new card until Monday the 24th. I was away at the time, but when I got back a few days later, I activated the card over an automated phone system. A couple of weeks later, I got a letter from Citibank stating that I closed the account.

To date, I have received no cooperation or correspondence from Citibank in getting my credit card reinstated.

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#1 Consumer Comment


AUTHOR: yourrights - (United States of America)

Know your rights. You may file your complaint at
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#2 Author of original report

Apology from Citibank

AUTHOR: Amy - (United States of America)

I received an apology from Citibank last week about my credit card account which was closed without my permission. They stated that they made an error and have reopened my account.
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