I am wanting to find others who have an auto loan through this company, as with the recent bank fallouts and credit troubles out there, I bought a truck for my small business from CitiGroup/CitiFinancial as other lenders in this region simply would not loan enough; and though the truck I have is not the one I wanted, Citi's loan finance terms after we applied and signed docs stated we could only use their loan at a franchised dealership, not to any private auto seller, etc. So we bought a GMC pickup truck from local Chevy dealership.
We have this truck financed for about 4 years and though the interest rate is worst I ever paid in my life (owning 27 vehicles total), we have been making all payments on time and even with additional stated for principal.
But, what is happening and getting us mad calling Citi the past 6 months, is my wife who signed loan docs as co-borrower and even at dealership as co-buyer, Citi refuses to show her as such and thus, she gets no benefit on her credit report. We have fought them from day one on this as her name shows nowhere on the loan invoice that comes each month and they say she was only a co-signer which makes no sense??
Now, as we have been paying extra monies stated on our checks & invoices for this vehicle, each Citi invoice that has comes shows the payment not going as we have stated and almost acts as if it were a revolving credit card account instead of a fixed interest auto loan contract. Nothing makes sense with these people and the sheer amount we have paid in the last 6 months alone, would not see this loan repaid in 4 years as it it supposed to, but moreover, almost 9 years at this rate as to how they are applying our monthly payments and this upsets us and we get nowhere demanding answers from Citi each time we see this and contact them. They refuse to apply principal payments made to our balance.
I am wondering if anyone else out there is experiencing the same bad customer service and problems with an auto loan with Citi as we have for 6 months as we need an avenue to go to to have their loan process investigated as there is something that just smells bad, and as I said, I have bought many personal & business vehicles in my life paying all them off ahead of time, etc.. But this Citi auto loan has some weird stuff happening at Citi each time we make payments and state principal payments additional and they do not do as we instruct them and now this past month's invoice shows almost $300.00 as interest payment with our recent payment and this is outright wrong as literally nothing went on the principal!! They do not send a payment book like all my previous loans. They send a monthly invoice only.
Citi refuses to do anything and we cannot get them to get a Supervisor when we call and get the run around...
I can be e-mailed at (((ROR REDACTED))) with any comment or advice.
Hickory, North Carolina
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