Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #472673

Complaint Review: Citimortgage Inc. - Des Moines Iowa

  • Submitted:
  • Updated:
  • Reported By: Tulsa Oklahoma
  • Author Confirmed What's this?
  • Why?
  • Citimortgage Inc. PO Box 689196 Des Moines, Iowa U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In 2001, I purchased a Single Dwelling home with Principal Mortgage Group Inc. as the lender, at this time my original loan documentation showed my LTV requirements must be at 80% to request deletion of my PMI, or that it would automatically be deleted when the LTV reached 78%. In 2003, CitiMortgage bought my loan from Principal Mortgage Group. In 2004, I requested CitiMortgage to cancel my PMI, but it was denied this request; they stated my loan needed to be at least 2 years old (which it was) and that my LTV requirements was 70% instead of 80%. These are not the particular terms I originally contracted with Principal Mortgage Group INC. On my latest request to CitiMortage I am informed that the PMI removal now requires a 65% LTV. Where does this end?

As time progressed the value of this home has appreciated with the continuing improvements I make to this property such as now roof 3/09, covered patio 4/09,
Carpet and painting inside and out 1/08, and ceiling fans throughout 10/07. My respected loan payments have always been on time. However, CitiMortgage continues to deny my request for PMI cancellation unilaterally (non-contractually) tightens the requirements for my PMI deletion. I have written several letters and made many telephone calls to CitiMortgage trying to resolve this issue and have not received any satisfaction.

Responses from CitiMortgage are slow at best and sometimes completely absent. With every phone call I make, I am rudely told that I must contact another department, that the department I reached has no authorization to address this matter. Moreover, I am never given any valid identification of whom I have spoken withonly a first nameor whenever I'm supposedly being transferred to another department the call is dropped or it too becomes just another dead-end.

I have repeatedly asked them to send me a copy of the rules, regulations, and policies addressing my PMI coverage and I am continually referred to another party who I'm assured will be able to help me, only to find out that I was just passed along to someone else with the same story. CitiMortgage has forgotten Customer Service and seems intent on making it virtually impossible for anyone to obtain a reliable, accurate, or validated response concerning their loan. There are numerous web-blogs attesting to this and the rhetoric can be easily summarized to state, CitiMortgage won't give a straight answer, their methods are unfair, untimely, inconsistent, unethical, and perhaps even criminal.

I am not reaching out to the regulators that oversee CitiMortgage for help to put an end to this treatment. The subject property has recently been appraised at $90,000.00 with a current loan balance of $63,993.00; this is a 70.5% LTV, well below the 80% PMI requirement I originally subscribed and contracted to when financing this home. Please provide me with any information, such as: the governing regulations concerning my PMI, phone numbers at CitiMortgage of those who will identify themselves properly and can act with valid authority concerning PMI deletion, or any other avenue I might use to end this dilemma.

Pumba
Tulsa, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citimortgage-inc/des-moines-iowa-50368/citimortgage-inc-private-mortgage-insurance-ripoff-des-moines-iowa-472673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 General Comment

Citimortgage PMI Scam - They fix everything.

AUTHOR: tflash2612 - (USA)

POSTED: Tuesday, November 09, 2010

I've paid 26% of my loan off. Citimortgage has acknowledged that I've paid off over 25% of my loan. I've never missed a payment. When I requested PMI be removed Citimortgage told me that I qualify, but I must pay $385 to get my home assessed to be sure that my home is not upside down. I purchased before the boom so I'm likely safe. However, they are fixing this from the beginning.

The assessor the will send me is not allowed to report ANYTHING to me even though I'm paying for this inspection. All of his materials and his report are ONLY communicated with Citimortgage. Citimortgage said that I'd be able to pick from a list of inspectors. Today I get one calling me out of the blue, no list.

The inspector's name is John Hinkley, which makes this even more ironic. This guy has nothing to prove he's even an inspector. No website. He's not registered with the BBB. I could barely find proof that this guy has a company online. This guy says he's going to look at my house and pick 3 homes from my neighborhood that have sold recently and he'll make his decision. This sounds like a set up for disappointment is on the way.

Going back to my original PMI conversations with Citimorgage they blatantly told me they don't even know what the Home Owner's Protection Act of 1998 is. They don't even acknowledge it. In the act, it states that anyone that has paid 22% of their loan off, PMI is automatically terminated.

Citimortgage is incredulous. I believe it's time for a lawyer.

Respond to this report!
What's this?

#3 Consumer Comment

homeowner's protection act of 1998

AUTHOR: jiminmv - (United States of America)

POSTED: Wednesday, December 23, 2009

I recieved the same letter and have been stonewalled by CitiMortgage. They are making statements which I believe are in violantion of the fairhousing act of 1998. and definetly not what I was told at the time of signing of the loan docs.


The people to start the process is Comptroller of the currency administrtor of National Banks: http://www.helpwithmybank.gov.


I would at least file a complaint to show that their practices are unfair if not illegal.


CitiMortgage has had many lawsuits, and have lost, due to the incompatance of their loan servicing practices and I wouldnt be suprised if they are playing the odds that we wont persue this.


As far as the 78%, I am at 77%, and they still refuse to remove the pmi.  I have reported them to the controller and am ready to take it to the next level.  If the protection act doesn't protect us what is it good for?

Respond to this report!
What's this?

#2 General Comment

Simple PMI explanation

AUTHOR: Sps - (U.S.A.)

POSTED: Thursday, December 10, 2009

It sounds like you have gotten some bad information from Citi's customer service, no surprise there.  The way that PMI removal works legally is that the lender has the right to go off of the original sales price when determining your LTV.  What you contractually agreed to was that when the LTV of your loan in relation to the sales price was at 78% or lower that the PMI would be removed.  They are not legally obligated to recognize any improvements to the property or any independent appraisals that you have. 

Respond to this report!
What's this?

#1 Consumer Comment

homeowner's protection act of 1998

AUTHOR: jiminmv - (United States of America)

POSTED: Tuesday, December 01, 2009

 

Check the federal law: homeowner's protection act of 1998.  At 78% of ORIGINAL property value they are required to take off pmi on fixed rate mortgages.  I am at that  point and am waiting to see if they take it off.  I they haven't they will have to refund from the point of 78%.

I have use the property as a rental and they said that it would have to go down to 60% and the current property value.  I was told by a supervisor that it would come off at the 78% but I will believe it when I see it and I am getting read for a fight.

As far as I see If you have been in your house yours is a slam dunk and they owe you from the time of your 78%.  I would call Attorney general (federal), state DOJ, BBB, your congressianal rep. and look for any class action suits in progress. 

I am hoping that they play nice with me but if they don't I will make sure that they don't get away with this. 

We have had credit card reform, medical reform in progress, this could be next. 

Big business has gotten away with too much for too long and it time they start following the rules again!

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now