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Report: #1175623

Complaint Review: CitiMortgage - Nationwide

  • Submitted:
  • Updated:
  • Reported By: KayA — Social Circle Georgia
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  • CitiMortgage Nationwide USA

CitiMortgage CitiBank Citimortgage Violates my Right to Dispute Credit, preapproves mortgage refinance, pulls credit 9 times, delays closing, increases interest rate after 85 days Sioux Falls South Dakota

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I first reached out to Citimortgage on 6/17/14 to refinance our home.  My husband and I were pre-approved with a 4.5% interest rate.  My credit score was 643 and my husbands was in the high 680s.  We were told that we had to pay $500 up front to complete the appraisal on the home along with the title search and to pull our credit.  The $500 was taken from my account and the appraisal took place.    We supplied Citimortgage with all the necessary paperwork approving them to pull our credit.

After the $500 was taken, our credit was pulled.  Citimortgage noticed that it was appearing on my credit report that I had filed a dispute with Home Depot and that there was "Dispute" verbiage on my credit report that had to be removed before Citimortgage would close on my refinance.  I asked what did my Home Depot account have to do with my refinance.  I was told because Home Depot is serviced by Citibank and they would not close along as their was a dispute against them.  I feel that it is a violation of my rights to dispute what I felt was incorrect on my credit report.

Realizing that Citimortgage has now taken my $500, now they will not close until I remove the dispute, I contacted each of the credit reporting agencies and asked that the verbiage be removed.  I confirmed with each agency that the verbiage had been removed.  I even had Thomas Bush with Citimortgage on the phone with me to confirm it had been removed.   Citimortgage pulled my credit report again on 8/5/14, even though I did not authorize a second pull.  I was told by Citimortgage that in order for them to close on my refinance, they had to confirm that the verbiage had been removed and would have to pull my credit report to do so.   The credit reporting agencies sent me a hard copy of my report and I emailed that to my loan rep - Thomas Bush with Citimortgage.  I was told it was sent to the underwriters and I would have to wait because there was a backlog

On September 4, I get another alert from my credit report stating that my credit had been pulled again by Citimortgage.  Now on my report this now shows 3 times that my credit report has been pulled.  On my husbands, it now shows as 9 different entries.  I contacted CitiMortgage and spoke to my original loan officer Jeff Fraser and was told that now we have a problem.  The dispute remarks are showing again on my credit report and now my husbands credit score has now dropped down to 619, which now is conveniently 1 point below their minimum requirements.  They have also increased the interest rate from 4.5% to 5.5% and according to Jeff Fraser - they are not even sure they can do the loan now.

I feel that Citimortgage violated my rights to dispute any credit reports.  They took my money and now have dropped our credit ratings almost to the point where we cannot refinance at any place.  They pulled our credit report multiple times without our permission. 

This company is by far the WORST company I have ever dealt with.

This report was posted on Ripoff Report on 09/09/2014 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citimortgage/nationwide/citimortgage-citibank-citimortgage-violates-my-right-to-dispute-credit-preapproves-mortg-1175623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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