Citi/WAMU/Sharon Thomas Refusal to send the mortgage release on property that was paid in full in 2001, even after they admit the loan was paid off. Dallas TX Nationwide

My Mom has been trying to obtain a mortgage release from WAMU/CITI and has been getting the run around for the past 3 months. My dad recently passed away and she decided to sell their river property because she said she could never go back there. Soon after, a buyer immerged, an offer was made and accepted and the closing started. A couple of weeks later my mom was notified by the closing attorney that there was never a mortgage release filed in the county of the property. My mom and dad paid this property off in 2001! So we are searching for a release that was never sent and never filed, essentially stpping the sale of the property. We have been out time and money out of pocket attempting to get this document. Finally we reached a supervisor (Sharon Thomas) and he said he would send the release. On JUne 10th, he sent (faxed) a release of property that was never financed with his company and on June 28th, he sent (faxed) another relaese much the same as the first. Both of these documents doesn't have the correct language, book or page number as prescribed by law. We have attempted multiple times to get in contact with CITI and Sharon Thomas and they will not return our calls.

We are in desperate need of advise as to what we do next. My mom is to the point of having a nervous breakdown due to the events of this year, so my sister and I have taken up the fight on her behalf. I would love to sue this company for millions, if all this stress results in making her sick. We don't know what to do or who to contact.

PLEASE WE NEED HELP!!!