Report: #1075144

Complaint Review: Citizens Property Insurance Corporation

  • Submitted: Mon, August 12, 2013
  • Updated: Tue, June 03, 2014
  • Reported By: Dave E. — Kennesaw Georgia
  • Citizens Property Insurance Corporation
    6706 Corporate Center Parkway
    Jacksonville, Florida

Citizens Property Insurance Corporation (CPIC Refuses Refund on Homeowner's Policy After House Sold) Jacksonville Florida

*Author of original report: Refund in Process

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Citizens Property Insurance Corporation (CPIC) issued a policy on my mother's home in Hollywood, FL. That policy was paid through August 14, 2013. My mother died on June 28, 2013. The house that was insured through CPIC was sold, with the closing occurring on July 15, 2013. A refund for the remaining balance was requested through the agent who handled my mother's account. The agent informed me today, August 12, 2013, that CPIC had denied the refund request.

What possible reason could CPIC have for denying this refund request? I have all the necessary documentation, such as the death certificate and the HUD-1 closing statement. There is still a bank account open in my mother's name in which the money can be deposited if they insist on making the check out in her name. The amount is not a lot -- about $165. It's just a matter of principle given that the policy holder passed away and the property was sold. CPIC did not provide a valid reason for denying the refund, nor are they willing to speak with me even though my mother is dead. 

The bottom line is that the policy holder died, the house was sold, and the insurance policy was paid for around one month beyond the closing date of the sale. There is no plausible reason for CPIC to deny this refund. It appears as though they simply do not want to. 

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#1 Author of original report

Refund in Process

AUTHOR: Dave E. - ()

I spoke with a Customer Service Supervisor at CPIC who has promised a refund of $170.00 within 10 to 15 days.

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