Report: #954059

Complaint Review: City Furniture

  • Submitted: Fri, October 12, 2012
  • Updated: Mon, October 15, 2012
  • Reported By: Shary — Hollywood Florida United States of America
  • City Furniture
    Pembroke Pines
    Pembroke Pines, Florida
    United States of America

City Furniture furniture broke within 1 month of purchase Pembroke Pines, Florida

*UPDATE Employee: I work for City Furniture and would like to assist

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Do not purchase any furniture from this place. Within one month of buying our $2500 bedroom set the bed broke. The support on the side of the bed broke as well as one of the legs that support the bed itself. We called and they said that a tech will come to fix the bed. The tech requested $45 upfront without even fixing the bed. Upon inspection he determined that the reason the bed broke is because the delivery guys did not set it up correctly and the leg wasnt touching the ground which wasnt offering any support and he called rooms to go to ask for a new side rail and leg. Rooms to go then stated we need to pay an additional $60 to get that fixed eventhough it was their fault that the bed was not set up right. Supervisors Marietta and Durt Shapiro were not helpful, customer service was terrible. Save yourself the trouble
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This report was posted on Ripoff Report on 10/12/2012 07:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/city-furniture/pembroke-pines-florida-/city-furniture-furniture-broke-within-1-month-of-purchase-pembroke-pines-florida-954059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

I work for City Furniture and would like to assist

AUTHOR: Jan - (USA)

I am an employee of City Furniture and would like to assist.  Your letter does not provide any information to help us to indentify you.  Please call 954-718-3344 and ask to speak with Jan.  If I am not in, please leave me a message with your name and invoice number and I will call you when I come into the office.
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