• Report: #696285
Complaint Review:

City Mortgage

  • Submitted: Wed, February 16, 2011
  • Updated: Wed, February 16, 2011

  • Reported By: Andy Hansen — Cle Elum Washington United States of America
City Mortgage
399 Park Avenue New York, New York United States of America

City Mortgage A* HOLES They have lost our paper work several times. tonight i called and the put the wrong info on my account and said that their was a death in my family which is not true. i am fed up with these guys BULL New York, New York

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I have been trying to go through this government modification for 2 years. they had me on a modified amount through CITI Mortgage. they have gave us the run around. i have called weekly checking on my account i get a different person every time, they repeatedly lost my paper work. when you call them you have to explain yourself to a new person each time. In august of this year they took me off of government modification said i didn't have paper work in when i did. so they tried to set me up on a traditional modification through Citi mortgage. monthly they sent me delinquency notices i would always call and they said they would help and that i was fine. in December they sent me to fore closer saying i needed to repay delinquent amount. since august i tried to go through different modifications but they gave me the run around. now in February 2011 they finally told us that i was never eligible for the modification since September 2009 they said i didn't make one trial period payment on time but i did. they also said i would never had been eligible for a modification due to that one payment being a week late. they never informed me of this until a year and a half and multiple modifications later. now they are trying take my house.

This report was posted on Ripoff Report on 02/16/2011 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/city-mortgage/new-york-new-york-10043/city-mortgage-a-holes-they-have-lost-our-paper-work-several-times-tonight-i-called-and-696285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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