Complaint Review: City of Phoenix Water Department - Phoenix Arizona
- City of Phoenix Water Department 200 W. Washington street Phoenix, Arizona USA
- Phone: 602-262-6251
- Web: https://www.phoenix.gov/waterservic...
- Category: Utility Companies
City of Phoenix Water Department Horrified by insults and suicide "jokes" by rep when begging for water to be reinstated. Disabled, and had no water for a week! Phoenix Arizona
*Author of original report: Wasted energy, but necessary.
*Consumer Comment: One for the books..
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This report was posted on Ripoff Report on 08/14/2017 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/city-of-phoenix-water-department/phoenix-arizona-85003/city-of-phoenix-water-department-horrified-by-insults-and-suicide-jokes-by-rep-when-beg-1392625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Wasted energy, but necessary.
AUTHOR: Nancy - (United States)
SUBMITTED: Thursday, November 30, 2017
Wasted energy, but necessary.
#1 Consumer Comment
One for the books..
AUTHOR: Robert - (USA)
SUBMITTED: Tuesday, August 15, 2017
Yes your story is one for the books, as you threw in just about everything except the kitchen sink.
We have your charity and social work, you getting out of an abusive marriage, having your house flooded out, having friends commit suicide, having an Autistic son who was violently attacked and now having to go through a trial, your mom dying of cancer, Emergency Vet Care for your dog. You even threw in having to cancel medical appointments because you couldn't prep for them due to lack of water.
Yes your life is tragic and you have survived which should be a great testimony about you.
But here is little problem about your "RipOff", yes your life is tragic but all of this was put in to just gain sympathy and how they should just continue to let you slide. Yes, because based on your own explanation of all of your issues you opened up quite a hole in your story. Where it appears that if you really wanted to pay the water bill you could have. You just gambled trying to hold off as long as possible, but in the end the gamble did not pay off.
You say I'm full of **it. Okay let's look at just one item the "Emergency" vet expense. You remember the one you had "last week". Well you have been delinquent in your water bill for more than a week...right? So how did you pay for the vet bill? Why couldn't you use that money for the water bill? Now, you see here is the trap you laid yourself.
You can't say that your pet is more important because the water bill would have been due BEFORE this vet bill, as remember it was an "emergency" meaning you wouldn't know it was coming up. So if you didn't know it was coming up the money you used for the vet bill could have paid the water bill. You can't say that the vet bill didn't cost you anything because you already stated it made your limited funds lower. You can't say that you knew about the upcoming vet bill because you would then have just shown you tried to make your story sound more sympathetic by using words such as "emergency".
But then on the same tact, why did you feel that the vet bill was more important than water? Why didn't the vet allow you to pay at a later date so that they could care for the pet and you could pay your water bill? I mean you did ask them to do that...right? If they refused where is the report on them caring about money more than the well being of a pet?
How come your neighbors won't help you out more? Where is the report on them? I know that many churches and other charities have funds for these short term emergencies, and many don't require you to do anything more than show the need. Which if we take your report at face value would more than qualify you. So why didn't you ask them, and if they refused again where is the report on them.
Unfortunately it comes down to the choices you made, and you made this one the "fall guy" for all of your issues.
Coming up with the "Well if they were not a monopoly they would do what ever I want because I would just go somewhere else". Yea...keep dreaming in that alternate reality. As you can see case after case where companies that are not monopolies still take collection efforts against NON-PAYING "customers". Oh and the first thing any other water utility would ask is for a payment history from your previous one. Once they found out you have a delinquent balance and poor payment history if they offered you service at all they would require a HUGE deposit.
Good luck and I guess be thankful you still have access to the Internet, after all that is more important than water.
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