Report: #437097

Complaint Review: City Property Management

  • Submitted: Tue, March 24, 2009
  • Updated: Mon, October 26, 2009
  • Reported By: PHOENIX Arizona
  • City Property Management
    4645 E. Cotton Gin Loop

City Property Management Estrella Village Manor HOA INC. EVM HOA Board of Directors Dawn Fowler POWER HUNGRY, DEVIOUS, SNAKES PHOENIX ARIZONA

*UPDATE Employee: Clarification of several inaccuracies

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We have lived in our house for three years, our Homeowners association changed management companies and we started to get letters of an outstanding balance. We Usually pay for two or three months in advance so had a problem understanding how we could owe anything. Making numerous phone calls to City Property and requesting documents on how and why we owe this bill over $250.00, Dawn Fowler told us we had to submit a letter requesting any information on our account.

When we sent a letter requesting information and some kind of explanation of why we owe them anything they immediately put a lean on our house for $300.00. We requested them to cease and desist until the issue was resolved still requesting them to show us how we owe this. They finally drafted up this account audit starting two years prior starting from the very first month we moved in charging late fees every month since then. First they started to tell us that we would have to collect any payments we made to the previous management company and that its not their fault if we never got anything from them saying there was a balance. It took them four months to set up a meeting with us and we specifically said that we would just like to meet to discuss this with the board of directors but Dawn Fowler pushed her way in and hired an attorney to be present at our monthly association meeting at the elementary school and then we get another letter after our meeting demanding an additional $565.63 to pay for the attorney fees and costs, an additional $135.00 for collection fees all because we requested them to explain how after three years of paying our dues two or three months in advance we could owe them any money.

These people just love to be able to make anything and everything cost the homeowners more money and pushes us around. What choice do we have but to pay it. They say we owe it so I guess we just have to bow down to HOA's because we the homeowner don't have any rights. CUIC Sweetie.

PHOENIX, Arizona
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This report was posted on Ripoff Report on 03/24/2009 10:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Clarification of several inaccuracies

AUTHOR: Dawn Fowler - (USA)

After reviewing this posting on your website, several inaccuracies on this correspondence needed to be rebutted. Calls were made to our office from the Homeowner to the Property management dept., Accounting dept., and the Account Services dept. requesting clarification. At the time of transition from the previous management company, their account was forwarded to our office with a balance owing. Upon the transition, all homeowners are also sent an initial balance letter from our office within the first thirty days of the transition to inform the homeowner of the balance in their account at this time, if there were any discrepancies on the account, it is required that the homeowner address their appeal in writing to the Board of Directors and sent our office for any disputes. Regular notices were sent regarding these delinquencies to the homeowner. Because of the non-payment of the delinquencies, the Board of Directors exercised their right to send a demand letter and place a lien on the property to try to recoup the funds by following the schedule of the collection policy for the Association. The homeowners were requested on several occasions to provide supporting documentation to support their claims. I.E: bank records, cancelled checks, etc. This information was never provided by the homeowner. The homeowner was invited on several occasions to attend Board Executive Sessions. Attendance was not elected until several months later. Several demand notices, account ledgers, financial statements were sent by email, regular mail and by certified mail. Additionally the homeowner had notified the Association by their legal council as a demand to "Cease and Desist" with collection activity. Because of this legal council involvement, the Board of Directors felt it was in the best interest of the Association to have the Association's attorney to be the point of contact from that point forward.

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