• Report: #946919
Complaint Review:


  • Submitted: Wed, September 26, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: jeremy finney — winfield Kansas United States of America
13900 Conlan Circle Building, Suite 125, Internet United States of America

citygrid citygrid media infalted billed traffic stats by 20x Internet

*UPDATE EX-employee responds: Completely accurate

*UPDATE Employee: CityGrid Rebuttal 9/27/2012

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Citygrid will charge you $3600/year for worthless traffic to hit your ad/site.

If you actually get any real customers, that is extra cost!

Citygrid aims to be the dashboard for businesses to enhance their citysearch.com profile and to run pay per click ads on citysearch and affiliated websites.  Its part of a growing search engine trend called local search search engine users and search engine results that are geographically close.

Against my instincts, I agreed to let citygrid salesperson Keith Beverly run a one month trial of the service.  Keith promised that this service was a no brainer since you only pay when the ad actually performs.  I reasoned that I am a one man shop and I get so little traffic it couldnt cost more than a few dollars for 30 days.

Heres the sordid details

Here are my website stats for my website after 3 weeks of the citygrid campaign:. [continued below]....

And here are stats citygrid uses to fraudulently bill you :

Notice city grid reports 40 clicks to website and my google stats show 2 hits from city search.  All the other traffic that you see on the google stats is advertising I already do (facebook, newscow, google places, google ad words).

So citygrid is inflating their billed traffic numbers by a mere factor of 20!

I asked my rep to explain the discrepancy and he explained that city grid blasts your information out to here, there, and everywhere, but they cant really provide any specifics.  They could not tell me a single site besides citysearch that my info or ads definitely appeared on.  The pie chart above is all they can see!  Remember that this is supposed to be local search see the 2 hits I got from google.co.uk, citygrid must advertise on some cheap irrelevant sites to get clicks they can bill you for.

Of course, they bill your CC and refuse to return emails or calls.  This is a text book scam.

Im fighting it and will post the outcome.  I just hope that I can save other people some aggravation and money!

Id love to hear from anyone else duped by Mr. Beverly and Citygrid:
Keith Beverly
P: 704.540.2780

see the graphs here:

This report was posted on Ripoff Report on 09/26/2012 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/citygrid/internet/citygrid-citygrid-media-infalted-billed-traffic-stats-by-20x-internet-946919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Completely accurate

AUTHOR: Nick B - (United States of America)

The company just put out a release that they are moving to a CPA model. They are finally admitting the company built a bullshit system that just ate their customers money without providing any value back. They owe merchants millions of dollars. The network is a bunch of bullshit sites which is why they don't ever release the roster in the network or provide reporting of where the clicks they charge for are coming from.

They are abandoning the business model in an attempt to save the business. They are thieves and are all aware the network provides no value. This is a complete scam. If it wasn't don't you think they could tell you where they are getting the connections they are charging you for.

If you are a current advertiser insist on detailed reporting. You won't get it because then you would understand why it does not work and never pay them. The company only makes money by reselling under legitimate businesses like CBS Local and Yellow Pages.com.

This should be illegal.
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#2 UPDATE Employee

CityGrid Rebuttal 9/27/2012

AUTHOR: CityGrid Media - (United States of America)

CityGrid is taking the opportunity to address your concerns. We apologize if you do not feel that you received a return on investment from your past CityGrid campaign.

Remember, your CityGrid campaign is not about generating clicks to your website. CityGrid is like a central database for 100s of local listings and profile pages on local directories and mobile apps. These profiles, or Place Pages, have become a very trusted source forconsumers. You have access 24/7 to review how consumers are engaging with your CityGrid enhanced place pages all across the web.

CityGrid does not engage,support or perform fraudulent activity.CityGrid has over 250 partner websites where your business information is distributed amongst the relevant partners for your business as well as our mobile sites.  

To retrieve all back end information we encourage you to view our privacy policy located on Citysearch.com to retain proper steps and information. we recommend reaching out to our customer service department to go over any questions of reports.at (800) 611-4827 or MyAccount.Citygridmedia.com  M-F 6a-6p PST
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