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Report: #375711

Complaint Review: Citysearch - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Dallas Texas
  • Author Confirmed What's this?
  • Why?
  • Citysearch www.citysearch.com Dallas, Texas U.S.A.

Citysearch- Online Directory Generated traffic to listings has no value. Dont pay-per-click with Citysearch Dallas Texas

*UPDATE Employee: Response to Davisson Clinic

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Our Medical Clinic entered into a contract with the citysearch online advertising directory. We were promised great traffic as citysearch would 'open up' our listings to all the search engines, franchised sites, etc. As we determined our budget to be $300 per month, we were assured that just enough traffic would make our phones ring, but not exceed our budget at $0.30 per click-thru. Mind you, the term is click-thru. What is painfully ironic and raised our eyebrows was the fact that traffic reports are easily generated by citysearch, and we noticed that any given day we could track 8 clicks or 80 clicks, and the phone/email responses never increased. What was disheartening is the fact that two of our three 'listings' counted exactly the same number of clicks on the exact same day. IE- Our ADHD listing tracked 721 clicks for the month, and so did our listing for Smoking cessation (?). We found it very ironic that the exact same number of people in Dallas were researching ADHD and Smoking cessation at the same time- not to mention, our billing was identical for the two listings at the same day/time. We have successfully cancelled our contract and have been invoiced for set-up fees, etc., but do not have to pay for the duration of our 'contract'. After doing some research, we still have not found an actual Sales Manager or central office in Dallas. We feel that the citysearch reps might not be privvy to what they are actual selling (?), or product knowledge just isnt there. None of our questions have ever been answered with any accountability or true product knowledge. We received one (1) email off of the listings- from a nurse looking for a job.

think about ot- if you have ever looked at 'work-from-home' job ad's, you might recall anonymous jobs that pay people to 'review' ads online...hmmm. Last example...on Monday 9/1/08 our ADHD listing tracked 8 clicks. Then on Tuesday 9/2/08 the same listing tracked 122 clicks. Thats a huge increase in people with ADHD symptoms- and no increase in call volume.

NO VALUE IN CLICKS- DONT PAY FOR CLICKS

The Davisson Clinic
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 09/24/2008 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citysearch/dallas-texas-75230/citysearch-online-directory-generated-traffic-to-listings-has-no-value-dont-pay-per-clic-375711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response to Davisson Clinic

AUTHOR: Dallas Citysearch - (U.S.A.)

POSTED: Monday, December 29, 2008

As a leader in Local Pay for Performance advertising, one of Citysearch's key concerns is detection of invalid clicks. Citysearch proactively researches and develops processes, policies, and technologies to identify invalid click activity with regard to our customers' advertising. We are committed to protecting our customers' investment in Local Pay for Performance Advertising with us.

Citysearch actively monitors and anaylizes clicks to our customers' advertising to try to detect any abuse of our Local Pay for Performance Advertising program. Citysearch attempts to prevent clicks that are caused by automated robots or spiders, clicks generated from within the Citysearch organization, or clicks which show a pattern of fraudulent use.

If you have any questions or concerns about clicks charged to your account, please contact Citysearch Customer Service at 1-800-611-4827 and a representative will investigate your account.

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