Report: #401275

Complaint Review:,

  • Submitted: Sun, December 14, 2008
  • Updated: Sun, December 14, 2008
  • Reported By: Wtby Other
    U.S.A., The Year My Son Almost Didn't Have A Christmas Internet

Show customers why they should trust your business over your competitors...

My problems started in June of 2008 but I didn't realize it right away. I thought that my bank account had less money than I should have had but I didn't look into it. I just figured I missed something. I am on SSI so I have an extremely limited income It is so limited that I can usually keep track of my money in my head.

Anyways, it wasn't until I got an overdraft charge July that I knew something was really wrong. By the time that I called the bank there was another charge with another overdraft charge in the beginning of Aug.. I now had 1 charge of $49.99, with no overdraft charges, for June & another charge of $69.99, with an overdraft charge, for July & yet another charge of $69.99, with an overdraft charge, in Aug..

After I talked to the bank & got the dispute at least started I figured that I would try to call Classic Close Outs myself to see if I could get it settled faster in any way. You would think that with all the different phone lines that they have you would be able to reach a human being with at least 1 of the lines, but you'd be wrong. I swear they have a choice between 7 or 8 extensions to choose from & then each of those have about 3 or 4 extensions to choose from & so on, but no human being.

Well I did make 1 purchase from Classic Close Outs back in May of 2007, that is not a typo it was back in May 2007. I have not made any other purchases from that site since. In fact, I have not even used that E-mail address that they have on my account on their site in almost a year. I can not delete the E-mail address because it is my master E-mail address through my internet service provider. I just don't use it ever since I made myself a new E-mail address to use back in Feb of 2008.

When I very first started my dispute with my bank I kept offering them my sign in info to my account at Classic Close Outs because right on the site all it showed was that 1 purchase that I made in May of 2007. They kept telling me that they didn't need it. Meanwhile, I kept trying to call & E-mail Classic Close Outs & never got a reply at all, even though you couldn't reach a person on the phone you did reach a voice mail where I left many messages.

I also kept calling the bank to see what was going on. The bank sent me a letter stating that they gave me a temporary refund of all the charges from the site & from the overdraft charges, which was just around $275. The last time that I had talked to someone on the phone, the first time around, I was told that Classic Close Outs did not reply to them within the time they were supposed to so I had won my case. I didn't receive the letter stating that I did but I figured either they didn't send 1 because they had already told me over the phone or because it got lost in the mail. I had almost forgotten about the whole thing when I received a letter on Thanksgiving Day. It stated that I lost my dispute & that as of the very next day they would be taking all that money back out of my account.

I live on SSI so at the end of the month I don't have that much money in my account. On top of that all the money that I did have left was for my son's Christmas. I had finally saved more than I usually do to give my son a better Christmas & now I was going to be starting the month off in the hole instead of ahead. I couldn't get to the bank on that Fri so I went on Sat to file a dispute against the dispute. Even though I was able to get the dispute started the people in that department weren't there that day. I had to wait until Mon to call that department. When I first called they wanted to transfer me to the guy that had originally been working on my dispute. I told them in no way did I want to talk to him because he was a moron.

Oh, I forgot to mention that along with the letter stating that I lost my dispute they sent me a few copies of things that they had received from Classic Close Outs. They sent me 3 receipts for the charges to my card, which I never saw before the bank sent me copies, & they sent me a sheet of paper with the charges to my card & a bunch of other charges to other people, I can only assume that they threw that in to say hey all these other people bought this so why not her, they sent a copy of the E-mail that I supposedly replied to & bought this free shipping membership for a company called, I had never heard of this site until the bank sent me that copy so I went to that site to see if I could find the offer that I supposedly bought but not only didn't I see the offer they had nothing for sale. They say on the home page that if you buy 2 items under 1 of the 3 tabs of different prices you get the third item for free. I clicked on all 3 tabs & all 3 tabs said they had no merchandise for sale under that price. Why would anyone buy a free shipping membership to a site that sells nothing? They also sent me a copy of the letter that they got from Classic Close Outs.

In the very first paragraph the company has the nerve to say that as soon as I see a copy of the E-mail that I replied to they are sure that I will remember buying the membership & drop the dispute myself. They also stated that it was only a 1 time charge for this membership. Even if I was stupid enough to buy this membership why was I charged 3 different times? They also stated that they only sent this offer out to their customers who shopped 3 or more times in a year. HELLO, I only shopped there once over a year ago.

Another funny thing was that nowhere on any of the receipts or forms or anything did the company mention my name. They had my card number & the sites name on the receipts but they didn't even have my name on the receipts.

When I refused to talk to the same guy that took my case before they gave me his manager. The manager took my sign in info right while I was on the phone with him & went to the site while I was on the phone. I pointed out all the stuff that just didn't look right & all the stuff that I couldn't believe that the other guy over looked. The manager had my dispute done in my favor in less than a week. Ever since I got that letter on Thanksgiving I had been in tears because since they were taking money from me when I didn't have enough to cover it I was left with another overdraft charge so I was out over $300. I wanted to cry again when I was told & when I received a letter stating that I won my dispute & would be getting all my money back. Oh, the manager also looked up a different site but was basically the same thing as this site, I can't remember the name right now. He told me there were many complaints about both Classic Close Outs & Third Free, which are sister sites.

I am sorry about telling such a long story & getting into so much detail but shortly after these sites tried to hit me for my money I had another site hit me with a charge to my phone bill. Luckily the woman that I talked to felt sorry for me because I have been having a lot of problems with my phone bills lately so she took the charges off this months bill & I called the company that added the charges to make sure I wouldn't be getting any more charges. Again, this was supposedly an E-mail that I replied to that was sent to the E-mail address that I nolonger use. I placed a report about that on this site as well.

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This report was posted on Ripoff Report on 12/14/2008 04:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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