Report: #540903

Complaint Review: Clean whites - Dazzle smile

  • Submitted: Wed, December 16, 2009
  • Updated: Wed, December 16, 2009
  • Reported By: Gayle — Rowlett Texas United States of America
  • Clean whites - Dazzle smile

    United States of America

Clean whites - Dazzle smile Vibrant Beauty, Cleanwhites, Pristine Health, Body Pure, Ulti Fresh Well Fradulent charges to bank acct; false ads; claims to charge $1.99 ship fee for "trial sample" BUT $79-$85 fees are repeatedly chgd w/o authorization; WHY can't they be stopped? I'm out $900+ so far! Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

Show customers why they should trust your business over your competitors...

I ordered (online) a teeth whitening product that offered a free trial with only a charge of $1.99 for shipping. This was my first time to order something of this nature online;I never suspected a scam.  The $1.99 was never charged to my account; however, I just checked my bank account tonight and found a total of 10 charges to my credit card as well as two international transfer fee ...NONE of these charges were authorized; only the $1.99 S&H fee. Not only was the "Clean White" charge on my bill, but also charges to Body Pure, Pristine Health, Vibrant Beauty, and Ulti Fresh Well; the total charges to my account from these fradulent companies total around $900. These charges first appeared on my account on 12/3/09 and it is only 12/16/09 today.  I just happened to be reviewing my bank account online to budget for Christmas gifts you can only imagine how SHOCKED I was to see I had a negative balance due to these fradulent and unauthorized charges! 

I called the Vibrant Beauty Customer Service number (866-823-7411) and spoke with Jerrell who said I had agreed to these charges online.  I told him, NO I had not.  He told me by agreeing to the shipping charge, I also agreed to have products automatically shipped (whenever they choose, apparently) at charges ranging anywhere from $48.92 to $87.62.  And since I agreed to pay the $1.99 S&H fee, my bank statement shows it as "Pre-Auth" charge, my bank is saying they can't do anything about it!!  Anyone in their right mind would know that agreeing to a $1.99 shipping fee is NOT agreeing to have their account debited for $100's of dollars and not receive anything to boot!  Between December 3 through Dec 15, my account has been billed for a total of 10 charges (plus int'l transfer fee) totaling $807.33.  Even if it were a ligitimate charge; no one could use this much tooth whitener in 12 days I do NOT have the product.

I don't know what to do; I feel SO violated and stupid for being so trusting.  I don't understand how a company can do this sort of thing for such a long time and law enforcement has done nothing about it.  It IS illegal.  Why are they continuing to operate in the US?  After reviewing my bank statement, I started investigating these companies on line (wish I had done this before I ordered), and there are 1000,s of complaints about these fradulent companies (and sharing your info) and still they continue to bilk $1000,'s of dollars out of unsuspecting consumers like me that are trusting of a ligitimate sounding ad.

Is there anything that can be done??  Please Help!!

Gayle: Rowlett, Texas

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder Author of

Rip-off Report PO Box 310, Tempe, Arizona 85280
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This report was posted on Ripoff Report on 12/16/2009 07:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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