Complaint Review: Clean whites/Dazzle smile - Miami Florida
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- Author Not Confirmed
- Clean whites/Dazzle smile 300 NE 62nd Street Miami, Florida United States of America
- Phone: 8772926892
- Web:
- Category: Dental Services
Clean whites/Dazzle smile Ordered the free trial and then canceled right away but they keep taking money out of my bank account. I called them and they will not even address the issue they say that you didn't cancel in time Miami, Florida
*UPDATE Employee: Hello,
Show customers why they should trust your business over your competitors...
Ordered the Free Trial and then canceled it just as I was instruced.
They keep taking money from my bank account anywhere from .03 to 79.95 at a time.
I called them and they say that I did not cancel the order in time and that is why I am being charged. I know I did just as I was told in order to cancel. I tried to talk to their customer service and was hung up on 2 times because they said I still had not caneclled my subscription in the propper way. I have done everything they have told me to do and they won't stop.
This report was posted on Ripoff Report on 10/22/2009 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clean-whitesdazzle-smile/miami-florida-33138/clean-whitesdazzle-smile-ordered-the-free-trial-and-then-canceled-right-away-but-they-k-513549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Michelle Chako - (United States of America)
SUBMITTED: Monday, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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