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Report: #1339077

Complaint Review: Clear Choice Motors - Colton California

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  • Reported By: mnsiu — Richmond Minnesota USA
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  • Clear Choice Motors 847 E Valley Blvd. Colton, California USA

Clear Choice Motors, BJ, Shaun, Todd Not the same coach that they advertised in pictures. Colton California

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2000 Coachmen Santara 3602KS was listed on ebay Nov. 6,2016. Based on what I saw in the pictures I bid $13,700 and got the win. I paid the required $250 deposit the next day.

I called the company and spoke to a salesmen named Shaun and we discussed the motor home and it's condition. Shaun said the coach was in great condition and everything worked. We also discussed payment and he explained that to save California tax it could be delivered to Phoenix, AZ for $600.

I later called Shaun back and asked if they could ship it to Tucson AZ instead and offered another $200 for a total of $800.

On discussing the delivery I if it could be delivered on Friday November 11th as I had friends in Tucson. I told him that I would make air reservations for November  9th. and that I would then leave Tucson leaving on Saturday the 12th. He assured me the delivery would be delivered Friday as it was only a five and a half hour drive from his location.

Based on our conversation confirming delivery on Friday the 11th. I went ahead and made my plane reservations.

On November 9, 2016 I had my bank send a direct deposit of $14,500 to Clear Choice's bank. My bank charged me $15 for this transaction.

 I arrived in Tucson and called Clear Choice Motors (it took a number of repeated calls before anyone returned my call)and asked if the coach could be delivered to Oro Valley Hospital's parking lot instead of Tucson airport because I thought it might be easier for the driver to get around in. They agreed to that as it was only a few miles away.

On Thursday I called Clear Choice again  (again, it took four or five calls before anyone returned my calls) to get an idea as to when the coach might be arriving and was then informed that it would not be delivered on Friday because the driver would not be able to make it as the driver had personal business.

I was then told that coach would be delivered instead on Saturday.

On Saturday I arrived at the agreed on place about noon, figuring it would take the driver at least this long to make the drive. I waited untill 6PM. During this time I kept calling CCM to find out where the driver was. Finally around 6PM I received a phone call from a guy named Todd and was told the driver could not make it.

When asked he did not offer a reason. He stated the driver does not work on Sunday and that it would be delivered Tuesday the 15th for sure. Later I received a call from a BJ who said he was the owner. I told him how upset I was for all the delays.

He said "we are not in the shipping business we hire this out and can't control what they do. This was the first I heard of this. He seemed agitated that I even asked.

On Tuesday evening the driver called me and said he was almost there. He arrived at 10 PM. It was  the coach. I got under the back of the coach and noticed a large diameter red cable that had been dragging. I taped it up to the frame so it would not short out.

I also noticed a couple of other wires, that had been dragging. One was broken the other was intact. They were wires to connect up a trailer. I taped them up to the the red cable.

I noticed what looked like duck tapes residue at a number of gaps between the various side panels. I thought this may have been done to close the gaps. The tape does not show up in the ebay photos.

On the trip home I suddenly heard a loud bang right beside the driver's door. I thought for a minute it was a tire. I got out and discovered that the side panel that covered the left front tire was torn loose. Figuring that was what the tape was for, to hold the panel together I checked the other panels.

I noticed at least three other panels that looked as though they could come loose at any time. Since I was stopped on a busy freeway I limped  along untill I could find a place to pull off. At a Shell station, with the help of a helpful stranger, he located some twine and I tried tying the panels so they would not rip off the coach.

Finally home I was able to inspect the coach. Front overhead speaker grill missing. (shows in ebay photo). Heating vents in dash were not connected. I guess there somewhere under the dash? The main door had a four inch opening at the top. It was sprung. Door was very hard to close. Now I knew why,

Further inspection showed the Generator was completely gone! So much for "every thing works great! Several of the knobs that control the water system were broken off. The glove box door was broken. The furnace and A/C do not work. 

When you look at the outside photos showing the roof edge they show really white. When you look now the roof edge is black with dirt. This did not happen over night. 

The photos they represented as the condition of the coach on ebay no way look like the coach I purchased and feel they commented a complete fraud. I am 72 and have purchased four motor homes over the years. I know what questions to ask in regard to what works and what does not. They outright lied.

I'm into this thing for approximately $17,000 when you consider purchase, air fare down, gas and food on the way back. The coach is worth nothing to me.

This report was posted on Ripoff Report on 11/20/2016 01:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clear-choice-motors/colton-california-92324/clear-choice-motors-bj-shaun-todd-not-the-same-coach-that-they-advertised-in-pictures-1339077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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