While looking through the Sunday paper in early July, I came across an adverisement for socks in one of the Valassis Communications, Inc. coupon inserts. The socks looked like a good buy, so I placed an order for 4 pair at $9.95 a pair. With shipping added, the order came out to a total of $43.55. That amount was charged to my credit card within 6 hours, so I expected that I would quickly receive my order... HOW WRONG I WAS!!!
After a month, I began calling the company. The first 10 or so times, the toll free number was busy. I eventuall got through to someone with a French accent, and she told me that the socks were on "backorder". She said that they would be shipped out within 2 weeks. I waited the 2 weeks, and still, no socks. I called again, and after the same B.S., I got through to what sounded like the same person.
This time the woman told me that the socks were "sold out", and I would have to wait 6 more weeks until they were back in stock. At this time I told the woman to cancel my order and refund my money. WOULD YOU BELIEVE THAT THIS WOMAN TOLD ME THAT I COULDN'T CANCEL MY ORDER? I told her that she had better cancel my order, at which time she hung up the phone on me!
I called my credit card issuer (American Express) and instituted a billing dispute. I was told by the customer service representative that this company was the subject of many billing disputes. After about 3 weeks, the amount charged by this scummy company was put back into my account.
I learned a valuable lesson from this episode: Don't do business with companies operating out of border town post office boxes, and don't buy anything offered in Valassis Communications, Inc. sunday newspaper coupon inserts, as this company knowingly does business with Canadian mail order thieves using Upstate New York border town Post Office Box to ripoff unsuspecting suckers!!
Red Bank, New Jersey