• Report: #538525
Complaint Review:

Clear Wire

  • Submitted: Sun, December 13, 2009
  • Updated: Thu, December 24, 2009

  • Reported By: George B — Henderson Nevada United States of America
Clear Wire
Nationwide United States of America

Clear Wire Clearwire Not worth the time or effort, Nationwide

*Author of original report: Not smart a**...just disgruntled

*Consumer Comment: Everyone likes a Smart a**

*Author of original report: Nice try, but...

*Consumer Comment: What do you expect to pay?

*Author of original report: Update #2

*Author of original report: the nightmare continues

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

It is easiest to put all the events of dealing with Clear (aka Clearwire) in a date format:

Dec 2(day):  Met with a sales rep, Doug, in an Albertsons parking lot (right away it felt like I was doing something wrong...don't they have offices?).

To begin the reg process, he needed to enter my home address to confirm service.  Response indicated "no service" at my address so he put the store's address in to the system to bypass it.  As he clicked through the pages, he finally asked for my credit card number.  I asked to see Terms and Conditions.  I was told he couldn't show me but I could review them online later.  He said I could cancel within 30 days so it would be ok.

Dec 2 (evening):  Having returned home from work, I attempted to connect to the internet via Clear.  I was told their was no service available.  I called Doug to ask what the problem was.  He told me he would call back with the Cust Serv number.  Shouldn't he know that by heart?  I called and spoke to Tech Support.  Seems the software I was given is not compatible with Windows 7!  I had to use my existing internet to download their software!

Dec 4 (morning):  While checking my online banking, I noticed I had been charged over $75 for Clear service (quite a bit more than the $55 I was told)!  I decided at that point I would cancel.

Dec 4 (afternoon):  Upon canceling, I was emailed 2 separate UPS labels...one for the desktop modem, one for the USB modem.  Mind you, they were going to the exact same location!

Dec 5:  I shipped the modems separately via the local UPS store.

Dec 8:  They shipments arrived (the return center was within the same city, but I could not take the modems directly there) and were signed for by "Pena" on the "Dock".

Dec 12:  HALF of my money was returned! 

Dec 13:  When I called the Cust Serv number, I was told that I only received half because my USB modem service was still active!  This despite the fact they sent me the labels to return it and had already RECEIVED it!  Well, since it was a Saturday, Account Services was not open and I would have to wait until Monday to call and get the other HALF processed!

My warning to all:  I was worried when I first signed on with Clear that since they were new to this market, they would not have their act together.  Well, I was right.  My advice:  LOOK ELSEWHERE and save yourself the time and trouble!

This report was posted on Ripoff Report on 12/13/2009 01:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/clear-wire/nationwide/clear-wire-clearwire-not-worth-the-time-or-effort-nationwide-538525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Clear Wire

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
4Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Not smart a**...just disgruntled

AUTHOR: George B - (United States of America)

First, let me say "thank you" for showing any potential customers what you can expect should you be foolish enough to enroll with Clear.  You get Customer Service, that by their own admission, will avoid calling you back and will withhold YOUR money simply because you are dissatisfied with their service.  How, by definition, is that not a RIPOFF? 

As I have said throughout, PLEASE, if you are considering Clear, look into other options if they are available.
Respond to this report!
What's this?

#2 Consumer Comment

Everyone likes a Smart a**

AUTHOR: Been there - (United States of America)

So since you were not "Ripped Off" Why are you even posting here?

Everywhere you go today to get a service that has any equipment involved, you pay a lease fee. You did not get ripped off because you never read the agreement. Also, you never asked the monthly amount, If you did you would have been told.

Now, From your post above I see why you are having a "Hard Time" with customer service. Im sure that if you got smart with them like you did me, they would play phone tag with you for awhile. Its called a taste of your own medicine. I know i would have..

 Since you did not get Ripped Off by Clear, but were Ripped Off by your own Judgment... Im done here

Respond to this report!
What's this?

#3 Author of original report

Nice try, but...

AUTHOR: George B - (United States of America)

To your 2 points:

First, when I read $55, I assumed that was the cost (plus NV taxes, not NC taxes).  As you may (or may not) have read in my original posting, the sales rep did all of the data entry and clicked through the webpages to get me signed-up.  When I asked to read the various documents, I was told I could read it online later.  When I spoke to the regional manager, Lauren, about this, she said it is company policy.  No one carries a copy of the contract with them when signing up new customers.  At no point was I ever informed of the $4.99 + $4.99 leasing fees that would be added.  To me, this sounds like a ripoff...don't let the customers see what they are signing up for.

Second, you are telling me they are too busy to refund my money because they are worried about people that are not even in their coverage area?  Again, that sounds like a ripoff.

I admit, I should have demanded to see the contract before giving my credit card to be signed up.  My point in posting on ripoffreport is that I would hope others are not so easily fooled by Clear/Clearwire in the future.

Lastly, given your intimate knowledge with the workings of Clear, I would assume you are a customer service rep for them.  If you are going to try and rebut factual complaints from dissatisfied users, might I suggest using grammer check on your computer.  You really do lose a lot of credibility when your posts fail basic grammer checks.
Respond to this report!
What's this?

#4 Consumer Comment

What do you expect to pay?

AUTHOR: Been there - (United States of America)

What did you expect to pay? The $55 a month?

 Its $55 a month plus, 4.99 lease fee for your home equipment, Plus 4.99 lease for your pc card. Plus NC TAX.

So that would total about $70 something a month, under a contract.

Now if you would have just paid for the equipment up front, Approx $170.. you would have saved $20 a month.

Sorry, But I do not see where you were ripped off, You just did not take the time to see the details of what you signed. Its wrote BLACK AND WHITE on the green brochure, you should have seen, and it wrote in black and white on the clear.com website.

As far as your refund, You will get it.. Trust me, they are very busy right now because they are dealing with tickets from people who demand the services be brought to their area. Those people do not know how to read either and submit tickets to the correct department.

So in conclusion, you were not ripped off by this company. You signed a contract that you did not read.

Respond to this report!
What's this?

#5 Author of original report

Update #2

AUTHOR: George B - (United States of America)

Well, I am still waiting on the second half of my refund.  I called on Monday as instructed.  I was told that they were very busy in the expediting department and the cust serv rep would write a ticket and someone would get back to me within 3-5 business days regarding my refund (that's expedited?).

On Friday, I had not heard back so I decided to call again.  The account services rep told me their system showed they had received both pieces of equipment, but there was a paperwork error within the company.  Once the paperwork issue is resolved, I would receive the rest of my refund.  Are you kidding me!?!?!  That is Clear's problem, I told him, not mine.  I demanded to speak to a manager.  She says she processed the refund because I shouldn't have to wait for Clear to fix their paperwork errors.

We'll see how long it takes for the refund now!
Respond to this report!
What's this?

#6 Author of original report

the nightmare continues

AUTHOR: George B - (United States of America)

Thought I would update the continuing trouble with Clear aka Clearwire.  Again, I think the best way is to do it in the order of events of the day:

I called the number I was given on Saturday.  I was told to call back later as they were not yet open.

When I called later, I was told that I had the wrong number and should call the main Cust Serv number (the same number I called on Saturday).  They transferred me.

I spoke to the Acct Service rep.  I explained the situation.  She said she would transfer me to the department assigned to processing refunds in an expedited manner.  She then came back on the line and told me they had too many calls and were not taking any other calls, only working tickets.  She said she would file a ticket for me and I would receive my refund in 3-5 days!  That's "expedited"?

Clear's new slogan is "We make it simple."  I just cannot figure out what exactly it is that they make simple.  As I stated from the very beginning, the best move is to avoid Clear altogether!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?