Complaint Review: Clear
Check your Clear statements often!
Signed up 30 months ago and got my modem/router at a kiosk in the local mall. Was told I was purchasing the modem/router and would be billed monthly service charge for use only. 30 months later I find out I have been billed $ 7.00 a month for the modem for 30 months. I have spent $ 210.00 in rental fees for a modem with a purchase price of $49.99
This all came about when I heard about Freedom Pop and was trying to decide which was a better deal. I am paying 54.00 a month for 4g service. With Freedom Pop first month is free then premium plan is 19.99.
So I chat the Clear rep initially trying to decide if they had a lower plan to stay with them. The wimax signal has worked well so I was looking to stay on board. Until I found out I have been paying a rental fee on top of a purchase of the modem.. Easy fix you would think? Nope. [continued below]....
The rep tells me well its like paying rent on an apartment??? Say what... Of course the online statements only went back a year. Now to spend a couple of hours trying to find my original receipt then more time looking into whether this is even legal.
This report was posted on Ripoff Report on 09/03/2013 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/clear/palatine-illinois-60055/clear-excessive-rental-fees-for-modemrouter-palatine-illinois-1081457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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