• Report: #497607
Complaint Review:

Clearwire Wireless Broadband

  • Submitted: Sun, September 20, 2009
  • Updated: Sun, September 20, 2009

  • Reported By: Pachy — Midland Texas USA
Clearwire Wireless Broadband
www.clear.com Internet United States of America

Clearwire Wireless Broadband CLEAR Ripped me off, charged my bank account multiple times, unauthorized, Internet

* : Clearwire rips you off

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In May of 2009, I contacted Customer service, and asked them to put a STOP to the monthly charges on my account. I had a bill due that month, so I made a good faith payment of $40.00 toward my bill. It was all I could spare. I asked the CSR to halt future automatic payments, they refused, despite my contract being out.

So I waited. In July, I closed my bank account to prevent further charges. I filed a dispute with the BBB, and Clearwire refused to settle with my demand of $1000 for overcharging me, citing Terms of Service and claiming that I never contacted them. They even went as far as lying and denying that their phone lines had 4 hour wait times.

This report was posted on Ripoff Report on 09/20/2009 01:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/clearwire-wireless-broadband/internet/clearwire-wireless-broadband-clear-ripped-me-off-charged-my-bank-account-multiple-times-497607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Clearwire rips you off

AUTHOR: Pachy - (USA)

09/12/2009      WEB    BBB    RECEIVED FINAL RESPONSE FROM BUSINESS : September 12, 2009           
        Re: <Name removed> <Name removed>
        BBB file number: <removed>
    To Whom It May Concern:
    This is in response to your letter received by our organization on September 2, 2009, regarding Mr. <Name removed> <Name removed>. We would like to thank you for the opportunity to respond to Mr. <Name removed>'s ongoing concerns.
    Mr. <Name removed> was aware of our auto direct debit process having been charged in this manner for 2 years prior to the dispute.  Mr. <Name removed> disputed the charge with his bank, whose representative after speaking with Clearwire, deemed the charge valid and closed the dispute.  Mr. <Name removed> made a partial payment and was aware that the account still had an unpaid balance which was due.  Mr. <Name removed> did not contact Clearwire regarding this matter within the allotted timeframe as set forth in our Terms of Service.  Per our Terms and Conditions of service: 5. Billing Disputes. You must notify Clearwire in writing no later than thirty (30) days after receiving your Card or bank account statement if you dispute any Clearwire charges on that statement or such dispute will be deemed waived. Clearwire will resolve all billing disputes in its sole discretion.
    Although Clearwire may experience hold times, they have never reached 4 hours as indicated by Mr. <Name removed>.  Additionally, Mr. <Name removed> could have submitted his dispute in writing as indicated above.
    Clearwire notes that Mr. <Name removed>'s service agreement has expired and his account would not be subject to an Early Termination Fee.
    Clearwire continues to respectfully decline Mr. <Name removed>'s request for compensation in the amount of <removed> for overdraft fees and his inconvenience.
    If we may be of further assistance, you may reach us at 1-888-Clearwire. We are available Mon-Fri 8am-4pm Pacific Standard Time.
    Diana Babin                                                Corporate Escalations Analyst                                           Clearwire, LLC.
09/14/2009      MAY    EMAIL    Forward Final Response to Consumer
09/14/2009      WEB    BBB    CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)
    Such terms have always been unscrupulous, and invalid. I disputed the charges with the bank, and do not agree with their decision, hence why I am now confronting Clearwire itself. As far as I'm concerned, the bank did no wrong, they investigated as they are supposed to, I was told by the bank to take the matter up with Clearwire itself.
    I did contact Clearwire Customer Support after that partial payment (within 6 hours of it), and told the representative that I wanted the remaining balance to be drawn in a week, not the next day! I am aware that Clearwire records these web support sessions on their end.
09/15/2009      SFL    BBB    BBB judged complaint to be closed UNRESOLVED
09/15/2009      Otto    EMAIL    Inform Consumer - Case Closed UNRESOLVED
09/15/2009      Otto    EMAIL    Inform Business - Case Closed UNRESOLVED
09/15/2009      Otto    BBB    Case Closed UNRESOLVED

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