Complaint Review: CloseoutDigital
CloseoutDigital Digital Depot Fraud, cross-selling, bait and switch, failure to deliver Brooklyn New York
Ignore the phony 5-star ratings posted by Closeout employees. The ones suggesting that this company is a fraud are closer
to accurate. To say outright that they are swindlers and liars would probably get me sued, so I'll just post my experience and let you
compare it to the other 1-star postings and let you make your own decision.
I ordered a camera outfit from them back in April. The ad clearly said it was a Canon camera and two Canon IS lenses AND it said that is
included US warranty. I received an email from them the next day saying that I had to call them to verify my credit card before they could
process the order and then the fun began. First came the high-pressure sales effort to buy a $24.95 charger for ONLY $125.00! (I know what
they really sell for because I bought one elswhere.) That didn't work so they told me I was getting an International version of the camera
and that a US version with menus in English was $300.00 more. While it is true that such a version exists, and that there is such a price
difference, a Canon representative informed me that those cameras are NEVER sold with a USA warranty. Since the ad stated I included a USA
warranty, that was their first lie. I told them to ship the order as I placed it. 18 days later (speedy shipping, no?) I received a box with a
refurbished and cosmetically battered (albeit functional) camera.
Instead of a 28-135 I got a 50mm Canon lens and instead of a 70-300 Canon, I got a Sigma. And the Sigma wasn't even factory packed. It was
wrapped in bubble wrap and dropped into the box to bounce around. I called and demanded a return authorization. First they told me that I
got exactly what I ordered. Here we have bait and switch without the consumer even being told they are being switched. Sound like a swindle
to me. How about you?
But after I emailed them a screenshot of their own web page with the offer, they backed off of that. They still wound up charging me $300
extra for the lens and nearly $200 for shipping that was supposed to be "free shipping." So my "bargain" has now zapped my credit card $500.00
more than the outfit was offered at and I still don't have any equipment. Those were lies 2 and 3. I have document 15 phone calls and
12 exchanges of emails. I have been told, "Your shipment will arrive June 3." It didn't. Lie 4. On June 5, I called and was told, "We said
June 13, not June 3". Lie 5. June 13 rolls around and still no shipment. Lie 6. Now they don't bother returning calls or emails.
Therefore they have taken my money, but given nothing in return. Sounds like something a thief would do to me, doesn't it you?
Are they swindlers, liars and thieves? My experience suggests very strongly that they are?
This report was posted on Ripoff Report on 10/20/2014 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/closeoutdigital/internet/closeoutdigital-digital-depot-fraud-cross-selling-bait-and-switch-failure-to-deliver-b-1183913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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