Closet Factory Workmanship Quality Issues Bridgeport, Connecticut

I am writing this post in frustration, after having made numerous calls and emails to corporate office (Kathryn LaBarbera, Christine) and the Bridgeport CT franchisee Mike Gallaraga, regarding a drawer face that was not done properly. The saga started in June when I noticed the problem. I got corporate involved who got Mike to finally come and see the problem with the workmanship in early August. He agreed with me that it needed replacing. Since then, repeated calls to Mike and an email to Ms. LaBarbera has gotten no response. In my last email to Ms. LaBarbera, I said that I wanted to resolve the problem amicably and not resort to going on blogs, review sites, facebook, BBB, etc. to share my concerns, but I guess Closet Factory must feel otherwise. Can someone finally help? In addition, there needed to be some adjustment to drawers that sometimes open by themselves. Thanks.