Cloud Soft Seats Mfg. Inc. No customer service response for a product not delivered and credit card charged St. Augustine Florida

 I ordered a toilet seat on August 4th of 2017. It’s November 30th and Not a d**n thing. They didn’t even respond to an email I sent to them. I paid for it up front and everything. They have this cockamamie story about how they moved and it was a Long time ago and haven’t been able to keep up. Really? Most companies would hire people to fix the problem but I guess almost 4 months seems to be acceptable business practice for this disrespectful company to do business. Well that Is UNACCEPTABLE TO ME. I’m going to file a complaint with my state Attorney General and the BBB. This company is a FRAUD!

Hello John, We apologize for the long wait for your hand upholstered padded toilet seat, due to our recent factory move and high sales. We thank you for your business and appreciate your patience. Toilet seat order production and shipping has begun in our new facility: 4289 County Road 218 Suite 104, Middleburg, FL 32068. UPS tracking information for your order has been emailed to you. If you had any issues with delivery, please let us know: CloudSoftSeats@gmail.com 

The day after I submitted this report I received an email stating that my order was being prepped for shipment. Interesting that they could tie my complaint to me. Or was I the only one who fell through the cracks? 

Anyway I have received the product today and it is a very good product.

Just be aware that the company will charge your credit card at time of order and customer service is very poor. I would have had no problem waiting if they were that behind but to not keep you abreast of the situation does nobody any good.