Report: #1076619

Complaint Review: Clutch Landscaping

  • Submitted: Sat, August 17, 2013
  • Updated: Sat, August 17, 2013
  • Reported By: Lyn Stru — Parma Heights Ohio
  • Clutch Landscaping
    6065 Commanche Ct
    Parma Heights, Ohio

Show customers why they should trust your business over your competitors...

My neighbors use a grass cutting service called Clutch Landscaping.  Landscaping-they can't even cut grass never mind landscape.  Earlier this summer they shot wet grass all over the side of my house-even as high as my windows. I called them, gave them a chance to make it right-they didn't. Now they have run into my cyclone fence so hard it is pulled away from the rest of the fence and completely knocked a whole coil loose.  These fools go so fast they can't control their mowers-rocket scientists they ARE NOT.  They only cut about half the grass anyway because of their speed but they are a danger to everything and everybody.  Warn everyone you know not to use them-they are a menace.

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This report was posted on Ripoff Report on 08/17/2013 07:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Continued ignorance

AUTHOR: Lyn Stru - ()

 After it cost this company $800 for the damage they did to my fence earlier this summer-they continue to hang all over it, bump it with their mowers and then laugh when I complain.  They must be the stupidest things alive.  They have NO respect for people or property, are lazy and slow in more ways than one.  It comes from the top-the owners set the example and do NOTHING to correct the behavior of all those involved in this business.  The customers that use them must be just as stupid as they have damaged their property as well-yet they continue to use them.  This company does not deserve to be in business as they give all lawncare companies a black eye in association.  I will petition city leaders and anyone else possible to ban this company from working in this city next year-I suggest others do the same.

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#2 REBUTTAL Owner of company

Clutch, Inc.

AUTHOR: Clutch, Inc. - ()

We at Clutch, inc. pride ourselves on offering exceptional service to all of our customers and have done so over the last 14 years.  Although the person posting the complaint is not a customer, they were treated with the utmost respect and professionalism.  

After hearing of the complaint made against our company, both owners reached out to and made arrangements to meet with the homeowner within 48 hours. We assessed the situation at the property and made an offer to repair any damage to the fence as well as a complimentary power wash of the home.  

The offer was met with some resistance as the homeowner was seeking financial restitution for their perceived stress and reimbursement for monthly prescriptions in the amount of $3000, which far exceeded the cost of "damage" to the property.  Feeling that the situation was an unfair compromise and bordered on extortion, the owners consulted local authorities and made them aware of the situation.

Clutch Landscaping & Snowplowing, Inc. is a proud member of the Ohio Landscape Association, Angie's List and carry an A+ rating with the Better Business Bureau.  

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