Report: #1261177

Complaint Review: CMSMART - Netbase JSC

  • Submitted: Wed, October 14, 2015
  • Updated: Wed, October 14, 2015
  • Reported By: Darren — Sutton Coldfield United Kingdom
  • CMSMART - Netbase JSC

    Internet
    United Kingdom

CMSMART - Netbase JSC Netbase JSC Site states 7 Day Money Back Guarantee - But refuses to refund ! Internet

*Author of original report: Misleading Image - Report should stay !

*REBUTTAL Owner of company: This report is just for the customer benefit

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The Website clearly states '7 Day money back guarantee' but the seller refuses to refund the money and also when you apply for a refund they state this will be used for 'future purchases' See here http://screenshots.justapps.eu/Darren/20151013161136355z9.png


This message on the site is clearly misleading and therefore persusing this with a PayPal claim.


The Seller stated

Hello

Because you did not cooperate with our team to resolve any problem of the product, so we can not proceed your refund request. 

We recommend customers to work with us rather than issuing a refund without any help/support provided.

Kind Regards,

CMSMART

 

We replied stating a full refund they replied

 

'Cuc h*o has offered you a partial refund of $24. [continued below]....

.....83 USD to resolve this claim.'

 

We refused and persuing the full refund.

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This report was posted on Ripoff Report on 10/14/2015 02:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cmsmart-netbase-jsc/internet/cmsmart-netbase-jsc-netbase-jsc-site-states-7-day-money-back-guarantee-but-refuses-to-1261177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

Misleading Image - Report should stay !

AUTHOR: - ()

As you can clearly see, the website states 'Money Back Guarantee'

http://screenshots.justapps.eu/Darren/20151013161136355z9.png

 

You cannot have this false and misleading on the website if you do not offer this, I was not offered a refund therefore this is a rip off and my claim stays !.

 

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#2 REBUTTAL Owner of company

This report is just for the customer benefit

AUTHOR: Cmsmart Support Team - (Vietnam)

Helo, I am David, CEO of Cmsmart

I here to confirm that the client did not work with our team in any kind. He downloaded the software and open a refund to get back his money and this is not acceptable by our refund policy

We well come any feedback and we did refund to other clients but not this case

Thanks

David

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