Report: #1204945

Complaint Review: CMSMART - Netbase JSC

  • Submitted: Wed, January 28, 2015
  • Updated: Wed, March 11, 2015
  • Reported By: Mike Harding — Toronto New York
  • CMSMART - Netbase JSC

    Internet
    USA

CMSMART - Netbase JSC This company does not list any of their staff's names. Sold Magento Plugins that didn't work. Refuse to Refund. This Company is a Scam Vietnam Internet

*Author of original report: Refund Recieved

*Author of original report: First Refund Email I Sent

*UPDATE Employee ..inside information: Our team was fixing the issue and He requested a refund

Show customers why they should trust your business over your competitors...

This place is a scam. They sell you plugins that don't work. There customer service is very poor. It's obvious that all of the testimonials listed on their website are fake. There is no real place to go to leave comments about them and the scams they do, other than posting an article about them on these kind of websites.

They state on their website that they provide refunds with 7 days which is not true. I purchased a plugin that didn't work. They made attempts to fix the issues. I then demanded a refund immediately. They then took several days to respond and when they did respond, this was their message.

"Hello

Because you did not cooperate with our team to resolve any problem of the product, so we can not proceed your refund request.

We recommend customers to work with us rather than issuing a refund without any help/support provided.

Kind Regards,

CMSMART"

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/28/2015 05:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cmsmart-netbase-jsc/internet/cmsmart-netbase-jsc-this-company-does-not-list-any-of-their-staffs-names-sold-magent-1204945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Refund Recieved

AUTHOR: - ()

This company issued a refund and was recieved. I tried deleting this report as agreed upon by CMSMART but was unable to do so. Rip Off Report, please delete this report. Thanks

Respond to this report!

#2 Author of original report

First Refund Email I Sent

AUTHOR: - ()

This is the first email I sent requesting a refund. They still have not refunded my purchase. I made the purchase via CC, not PayPal. I'm forced to contact Visa to have them retrieve the funds for me.

Here is the first email I sent CMSMART (cmsmart.net) requesting a refund

----------------------------------------------------

Hello,

I would like to issue a full refund of the module I purchased on Jan 16.

My order number is 071514427b


This module never worked properly from the start. After reviewing progress and comments made stating that the plugin is fixed and then testing out the results on my end, I found many errors that we're ignored or not tested by your development team. I'm concerned that there will be further errors in the future and can not afford to take any risks of such. The screen shots and discription of this module was never delivered as it was advertised. This module is faulty and is a representation of false advertisement.

I would request a full refund. I appreciate your attempts to try to correct this module, but this module should have been fully tested before it was released. I expect a full refund and not a refund of only 50%. I should not pay for work done while this work should have been completed before this module was even released.

You have access to my server. You can delete the files and disable my ability to download this plugin.

Thank you

Respond to this report!

#3 UPDATE Employee ..inside information

Our team was fixing the issue and He requested a refund

AUTHOR: Cmsmart Netbase - ()

Hello

 

The customer bought Magento Multi Vendor extension on cmsmart.net. He opened a ticket as well as wrote emails to complain that the extension does not work. 

Our team was checking the situation of his site but he disabled all accounts and our team could do nothing more.  I already told him that if our team could not resolve the problem, I would issue him a refund. But, he didn't give us a tiny chance. 

 It's normal that we could not issue a refund if our team hadn't given their efforts to fix bug that customer reported about the product. This is not a private issue, it's an issue of the company and the customer and we must follow the rules to make things fair. 

 This report is very rude to our company as we can resolve his refund request via Paypal if he wants his money back so badly. However, he has done nothing with Paypal, too. 

 It's a sole rude statement that affects our company's trademark from a point of view of only one customer. 

 Please remove this file report. Until there are more customers who report cmsmart's bad fame in your center, you'll be even more welcome to consider my rebuttal again.

 Thank you.

 Additional Proofs:

 1. Please view the ticket: http://cloodo.com/issues/13016

 

login details: 

 

Username: torontoforex

Password: torontoforex

 

2. Below are messages via emails:

 

Thanks. I see you're working on it. I appreciate your help.

I went and signed in as a Vendor under

username: Peggy

password: aristocratco

When I go to add a product, I get this error. I never had this error before.

  • SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`rkma86_data2`.`catalog_product_entity_text`, CONSTRAINT `FK_CAT_PRD_ENTT_TEXT_ENTT_ID_CAT_PRD_ENTT_ENTT_ID` FOREIGN KEY (`entity_id`) REFERENCES `catalog_product_entity` (`entity_id`) ON DELE)

 

 

On Sun, Jan 18, 2015 at 9:50 PM, Cmsmart Team <sales@cmsmart.net> wrote:

Hello Mike,

 

This is your ticket: http://cloodo.com/issues/13016

We’re sorry for no update over the weekend.

Minh will solve the ticket ASAP.

Please notice that Minh has fixed issues already but the loading speed of your site is very slow (don’t know why). He encountered troubles in resolving the ticket.

Hope you to be patient to our support.

 

Best Regards,

CMSMART

 

 

 

From: michael.harding@fxiq.net [mailto:michael.harding@fxiq.net] On Behalf Of Toronto Forex
Sent: Monday, January 19, 2015 3:00 AM
To: sales@cmsmart.net
Subject: Re: Dear weblets2015 - Your Order #8669aa430f at Cmsmart.net

 

Hello,

Can I get a status update please. I see Minh went in and created an account and then didn't finish the job. I paid for this extension. This amount was deducted from my card. If this is not resolved within the next 2 days, I want a full refund.

 

On Sat, Jan 17, 2015 at 3:35 AM, <sales@cmsmart.net> wrote:

Dear weblets2015 again,

We hope that we're not disturbing you too much.

We've sent you a Paypal invoice for your order. Do you find it in your inbox? If not yet, please give us your feedback. If yes, you can pay the invoice and inform us, we will manually confirm your order number and you will get the download link when you access your profile page.

Please buy the product again or find our invoice to pay the order. You can ask us any question atsales@cmsmart.net.

We're looking forward hearing from you.

Thank you




--

Mike Harding - CMT
[P]: 416-801-6341 | [LinkedIn]: profile | [T]: @fxiq

 

This is completely unprofessional for you to not respond to my emails regarding my refund. If refund is not received with 7 business days, I will report your company and ensure EVERYONE is fully aware of your scamming company.

 

On Fri, Jan 23, 2015 at 1:09 PM, Toronto Forex <info@torontoforex.com> wrote:

Hello,

Can you please let me know when I can expect the funds to be refunded?

 

On Tue, Jan 20, 2015 at 9:19 PM, Toronto Forex <info@torontoforex.com> wrote:

Hi, listen I appreciate everything you guys are doing but think of it like this.

You go to car dealership to buy a car, once you get the car off the lot, you need mechanics working on it to get it started. Then once the car starts there are more problems.

It shouldn't be like this. The car should run perfectly fine the second it leaves the warehouse.

 

This module should have never been released in the first place without being tested. I'm not going to sit around and be your guinea pig.

I expect a full refund immediately. I'm not happy

 

On Tue, Jan 20, 2015 at 9:12 PM, Cmsmart Team <sales@cmsmart.net> wrote:

Hello

 

Our team has been trying hard to find a solution for you.

We hope you can wait us few days until we can give you an official update about the product in the ticket.

If my developers says he can’t fix it, I will issue a refund.

However, they can fix it, so all we need from you is a little patience.

 

Sincerely,

CMSMART

From: michael.harding@fxiq.net [mailto:michael.harding@fxiq.net] On Behalf Of Toronto Forex
Sent: Wednesday, January 21, 2015 2:13 AM
To: Cmsmart Team
Subject: Refund Request

 

Hello,

I would like to issue a full refund of the module I purchased on Jan 16.

My order number is 071514427b

This module never worked properly from the start. After reviewing progress and comments made stating that the plugin is fixed and then testing out the results on my end, I found many errors that we're ignored or not tested by your development team. I'm concerned that there will be further errors in the future and can not afford to take any risks of such. The screen shots and discription of this module was never delivered as it was advertised. This module is faulty and is a representation of false advertisement.

I would request a full refund. I appreciate your attempts to try to correct this module, but this module should have been fully tested before it was released. I expect a full refund and not a refund of only 50%. I should not pay for work done while this work should have been completed before this module was even released.

You have access to my server. You can delete the files and disable my ability to download this plugin.

Thank you


--

Mike Harding - CMT
[P]: 416-801-6341 | [LinkedIn]: profile | [T]: @fxiq

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.