Report: #1402484

Complaint Review: CMSMART

  • Submitted: Tue, September 26, 2017
  • Updated: Tue, September 26, 2017
  • Reported By: honestabe — Gainesville Florida USA
  • CMSMART

    Internet
    USA

CMSMART Selling slow and unresponsive software, reselling free plugins as their own Hanoi, Vietnam Internet

*REBUTTAL Owner of company: A negative comment with is not all the case

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BUYER BEWARE OF THIS COMPANY. They sell theme packages for popular CMS like wordpress, magento, etc. They advertise their themes and plugins as responsive, with fast page speeds. They advertise features like live chat, pricing matrix tables, one step checkout, etc. However, some of these features are not included in the theme, or they are actually a free plugin from other developers. They also mention SEO friendliness, however that is definitely not the case. Running it through Googles Page tester results in numerous errors and a score that does not equate to the themes price tag.

While there support is great, and very responsive, they fail to awknowledge that their themes are unresponsive, slow, and essentially useless. A user below posted an excellent analogy, somebody does not pay $20,000 for a new car, drive it out of the lot, and find out that everything between A - Z is wrong with it. No you expect it to be exactly as it is desribed. Well this is a similar case, you don't pay $500 for a theme, and upon installation have issues with it. Support refuses to apply a refund because they believe that by not allowing them to help you with the issues that the theme is having you are refusing their support.

However, they fail to realize the situation above, you dont pay a grand amount of money for a product that requires fixing. If you are brave enough to purchase something from this company, utilize a credit service like Paypal Credit, or a good credit card like an AMEX, so you can dispute charges. Developers like this should not be allowed to conduct business. 

 

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This report was posted on Ripoff Report on 09/26/2017 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cmsmart/internet/cmsmart-selling-slow-and-unresponsive-software-reselling-free-plugins-as-their-own-hanoi-1402484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

A negative comment with is not all the case

AUTHOR: Cmsmart Support Team - (Vietnam)

Helo, I am David, CEO of Cmsmart

I am happy to give more inside to make this situation is more clear.

We have over 50 themes on Cmsmart for both Magento and Joomla and some of themes are old version sinces 2014 which as bought by thousands of clients. They are old version with old concept of design and we do not want to improve it to responsive. Many client refer to have the magento mobile theme instead of responsive and we have that product
https://cmsmart.net/magento-themes/magento-mobile-theme

But we do not state something that is not clear about the product:

- If the theme responsive, its name will have the word " responsive"
https://gyazo.com/8e605ac1f74a472404fa746479007669

- You can check wether the theme is reponsive or not before buying with demo reponsive button
https://gyazo.com/cd365b304f764200d49b960bb5bc30c7

There for a client can not mistaken to buy a not reponsive theme if he do not want.

If you want to buy the new release theme, you can visit our profiles seller of themeforest 

https://themeforest.net/user/netbaseteam/portfolio

I do not know which product this complainter taking about but all our new products is fully responsive now. And I think this claim is not true.

We also use some free extensions inside our themes package and this is normal practice. We do not package all the free stuff to sell but we install some free plugin to make the total solution while our main feature is used by our own developed products

If you do not satisfied, pls work with the support team to find the right solution, not come here to say none related stuff

David, CEO

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