Report: #785078

Complaint Review: CNAC

  • Submitted: Wed, October 05, 2011
  • Updated: Sat, March 31, 2012
  • Reported By: Miranda — Kentucky United States of America
  • CNAC

    Fairfeild, Ohio
    United States of America

Show customers why they should trust your business over your competitors...

 I bought a car from JD march of 2010. The engine blew up a month ago. Prior to this I had called CNAC and asked my pay off of my 2004 Mazda Protege, they stated over 9grand. I said what is my interest rate? 22%! I said wow that is crazy high. I said now that my credit is better can you lower my interest rate? they laughed and said no we don't do that. I said can I ask your manager. She said sure. Asked the manager and he said nope. I said to myself okay I have to get out of this crazy loan/contract that I agreed to when I was desperate for a car. Called two banks, refinance...nope... personal loan nope.. but why, my credit isn't that bad... and my debt to income ratio isn't bad... they said the car you purchased isn't worth enough for what you want to loan out. So now I'm looking up the value of this car. My car is worth 3 grand.... I purchased the car for 12 grand!! I even put a grand down. Okay so now I'm freaking out over this loan. Go to trade in my car and the car salesmen laugh at me. YOU OWE WHAT ON THAT CAR!! Lets just say you can't take a car that is worth maybe two grand and trade it in and think they are going to put the negative on top of a used car suv or whatever. so now my car has blown up, needs a new engine. I call CNAC and tell them the car blew up and they said oh well you are in your 2 years of your warranty but your mileage is over the 24000 you were allowed to drive. I don't know what to do now. I am driving my boyfriends car. CNAC calls me and my references everyday. ugh Can someone give me some advice please? If you work for CNAC or JD please just keep your "we helped you when you were down" crap to your self.

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#1 Consumer Comment

Don't let them repo the car....

AUTHOR: MovingForward - (USA)

You said in your post that you have worked hard to get your credit scores up and you thought you would be able to refinance your car.  If you let the lender repo your vehicle you will destroy all the hard work you put into improving your credit. This is the time to fix the mistake you made when you purchased the vehicle. The best way is to learn from your mistake. Fix the car. It is your car and you are responsible for repairs. Keep driving this car until you pay the loan off. This will not be easy, but it will preserve and enhance your credit.

If you go out and buy another vehicle now and let the other one get repo'ed you will compound your problem. The lender will come after you with a lawsuit, get a judgement and then take what remedies are available to collect on the judgement. Such remedies include garnishment of wages and other actions. Look up your state's statutes to see what can happen to enforce collection of a judgement in your state. It will destroy your credit. 

If you pay off your current vehicle on time, two things will happen: 1) you will improve your credit and 2) you may learn to not sign such a terrible purchase contract on your next vehicle. If you have good credit, you can go to your credit union and get a regular loan. Look up how to buy a vehicle and stay away from those type of dealerships. In fact, if you finance through a credit union and go to a reputable dealership you avoid all the issues you had with this purchase.  

Remember to read all contracts before you sign. Don't buy a warranty without reading its terms before you agree to it. IMO all the warranty contracts sold by dealerships are scams - you are better off putting the money in a savings account and saving it for future repairs. Don't finance through any dealership. Get your financing lined up with a credit union before you ever step foot on a car lot. You set yourself up to be taken advantage of last time. Learn from it and don't let them take advantage of you the next time you buy a vehicle.
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#2 Consumer Suggestion

Buy Locally

AUTHOR: Karl - (U.S.A.)

People who have bad credit can end up - like you did - buying overpriced cars for high interest payments at a sub prime dealer but they don't have to. In many cases some of these dealers charge a down payment in cash that actually is what the car is worth. The payments are the icing on the cake and when you skip a payment (there is always a good reason) and they repo the car they simply sell it again. I've heard of dealers who keep a set of keys of ever car they sell so that they can easily repo them and they expect to!!

If you need a car you need something that is dependable not the newest car but something sold by a private owner where you can talk to him about maintenance history. Make sure that the owner is a real owner and not a car salesman pretending to be the owner of the car. It is easy to check since a salesman can't provide maintenance information substantiated by receipts.

Your down payment at the sub prime dealer may easily pay for the car in its entirety and obviously maintenance is your problem but if you look for a car with a good reliability record as documented by Consumer Reports you will be ahead of the game.  There are plenty of 6-10 year old cars with low mileage sold by private owners in your area. You need to steer clear of the sub prime dealers, use your down payment money to buy something with cash and drive it until your finances allow you to get a loan at a credit union or new car dealership.
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#3 Consumer Suggestion


AUTHOR: Josh - (U.S.A.)

Not too many good options.  I would say the best option would be to let them repo the car (which is now worthless) and not pay the loan.  I doubt they would bother suing you, unless you have enough income they could garnish to make it worth the trouble.  It might be a good idea to declare bankruptcy, since your credit probably won't get much worse than it is now and some of your debts may be wiped out. 

However, this is a problem that was 100% avoidable.  For the downpayment that you listed, you could have bought a perfectly serviceable car with cash.  Yeah, it would have been old and ugly, but it would have gotten you from point A to point B.  Instead, you paid way too much cash for a car, and then didn't maintain it (engines don't just blow up, especially in a 2004 Mazda).  Now, I'd say you need to scrape together some cash and buy a $1500-$2000 used car on Craigslist.  Something like an early-90s Toyota should work.  Make sure to budget a couple of grand a year for repairs, and consider it a lesson learned.  Buying a used car on credit is just about the worst financial decision you can make.
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#4 Consumer Comment

Few good options.

AUTHOR: Flynrider - (USA)

"You asked where the scam is... Selling a $4000 car for $12000 is a scam. "

   Only if you think you can be scammed by yourself.   You agreed to pay 3x the value of the car and on top of that agreed to 22% interest.  Is there anything that you wouldn't have agreed to?

I call CNAC and tell them the car blew up and they said oh well you are in your 2 years of your warranty but your mileage is over the 24000 you were allowed to drive. "

  They said??   Apparently, one of the big problems here is that you don't read things.   What does your warranty say?   If it is indeed a 2 yr. 24K mile warranty AND the current mileage is more than 24K than the mileage on your contract, then you're out of luck, but don't just take some car salesman's word for it.   That's what got you in this mess to begin with. 

  Other than that, the options that Robert mentioned above are what's left (assuming you're not prepared to declare bankruptcy over this). 
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#5 Consumer Comment


AUTHOR: Robert - (U.S.A.)

Selling a $4000 car for $12000 is a scam.
- Nope you are wrong.  Just like any other business a dealer can sell an item for what ever price they want.  It is up to the consumer to decide of they want to pay it.  Now, for what ever reason you agreed to pay $12,000 at your own free will, and of course they were more than willing to sell it to you at that price.  I bet you wouldn't be complaining if they sold the $4,000 car for $1,200.

Back to your original question as to what you can do.  You want to hear that you can just give them the car back, no longer owe the money and be free and clear.  That is not what is going to happen. 

So here are your choices.  Your only "out" is if they are not following the written warranty.  If the warranty says they are required to repair it you need to go after them for that.  If the warranty does not apply then you have basically two choices.  You can either continue to pay on the car and pay it off as soon as possible, or you can turn it in.  If you turn it in it will go as a Voluntary Repossession.  As such they will sell the car at auction, and after they deduct the amount they sell it for from your loan they will come after you for this deficiency balance.  If you refuse to pay that amount they may eventually file suit against you.  Where if they get a judgment they may be able to garnish your wages or attach your bank accounts.
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#6 Author of original report

To #3 Comment

AUTHOR: Miranda - (United States of America)

Who are you angry at? I am divorced, you say "ONLY YOU" destroyed my credit..fact is my husband and I did. There are other things in your comment that are totaly assumed...but you aren't really worth the time. Your comment isn't helpful to me at all. YOU are very rude and I hope you wise up and start being nice to people. This isn't a personal attach to YOU. I'm am simply asking for advice like 1 and 2 comments. You asked where the scam is... Selling a $4000 car for $12000 is a scam.
Hope you have a better day.
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#7 Consumer Comment

Tell Us All Where The "Scam" Is!


You had to use a subprime dealership/lender because YOU and ONLY YOU destroyed YOUR credit by YOU not paying YOUR bills on time.  Here we are into this contract and YOU are STILL not paying YOUR bills on time!  Incredible!  They aren't calling your references to just "shoot the breeze".  They are calling them because YOU aren't making YOUR payments on time.  Do you ever learn?  The reason...the ONLY reason your interest rate is so high is because YOU made YOURSELF a subprime borrower because of YOUR reputation for NOT paying YOUR bills on time.  No scam there.

The bottom line to all this is when you destroy your credit, like you did, and you need a car, the only dealers who will finance you are these places which specialize in subprime credit risks, like you, and who sell tired, worn out, high mileage problem cars. 

If you think they are trying to weasel out of their warranty responsibilities then read the warranty paperwork to find out.  Don't just accept what they say and walk away. 

And before it is mentioned, I don't work for them.
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#8 Consumer Comment

vital to your credit

AUTHOR: coast - (USA)

"I have to get out of this crazy loan/contract that I agreed to"

You agreed to a high interest loan on an overpriced car. You will need to pay that off which can be tough but it's vital to your credit standing.
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#9 Consumer Suggestion

Obviously you failed to read your loan papers before signing


"Called two banks, refinance...nope... personal loan nope.. but why, my credit isn't that bad... and my debt to income ratio isn't bad... they said the car you purchased isn't worth enough for what you want to loan out. So now I'm looking up the value of this car. My car is worth 3 grand..."

Your collateral (car) is also essentially worthless.

"Can someone give me some advice please?"

While sorry for your misfortunes, the best advice would be to hang onto your boyfriend (and his wheels).

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