Complaint Review: CNS Heating and Cooling - Scarsdale New York
- CNS Heating and Cooling 16 Cottage Place Scarsdale, New York USA
- Phone: 9145737271
- Web: http://www.airconditioninginstallsc...
- Category: Heating, Cooling & Ventilation
CNS Heating and Cooling lied about repairs, lied about payment, incorrectly installed part, broke pipe. did not know how to repair boiler, intimidated my wife, said he only takes cash or check Scarsdale New York
*REBUTTAL Owner of company: The Actual Facts
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
The technican took partial cash payment from money in excahnge for services, which he quoted for $300 less han when he told me the bill.
The technicaian was not farmilar with my LAARS boiler, but he insisted he could investigate. Upon deciding he found the issue, he told me it was $300 to installed a new part. I agreed. He came back the next day with a different part and a new story, saying he did research and found the issue might be something else, other than his former diagnosis.
After telling him I was aware of the feeder being "old" and needing replacing (in fact I have a plumbes receipt saying so from a week previous). I said it was fine for him to install the part since he was slightly intimadating and when I explained I was aware he said this would solve the issue. It did not. I had paid him at the end of the install, and when asking him how much, he told me $600. I said why so much, yesterday he told me it was $300. He said it was for the differnce in the part (when actually you look this bell gosset part up online and its only $40: http://www.zoro.com/i/G3050747/?utm_source=google_shopping&utm_medium=cpc&utm_campaign=Google_Shopping_Feed&gclid=CN2eh7qU8cQCFUNo7AodZ38AJw).
When he installed the part, my boiler went on, as it had been doing. Problem wasnt the boiler going ON, it was that it SHUTS OFF. The boiler shuts off, and after calling LAARS, I knew something inside was the issue, as did my plumber who came before CNS Heating and Cooling of Scarsdale. When the water feeder was "fixed," a part that feeds water to the boiler, it now began leaking water all over my garage. When I asked Charlie Robison of Scarsdale to come back he said "that is what its supposed to do." I asked my plumber who came the previuous week, and admittedly could not fix this LARRS high efficency boiler.
Charlie of CNS Heating and Cooling, said he would come back the next day. The next day I took off work again, and he never called. So at 12-noon I called him. He said he was on a few jobs and will come later. Finally when he showed up, he temporarily addressed the leak. When I was in the garage with him he keep saying "I dont know how to set the templature on this?" "I dont know how to change the settings?" "I dont know" was not going to fix my boiler. I thought he told me he was an expert. He was NOT. I suggested he call LARRS, which is what i did a few days ago to find help.
The LAARS boiler is a high efficeny boiler - not just any technican can work on these. Plumbers avoid them. Charli Robison owner of CNS heating and cooling told me he could fix my boiler, and that afternoon after several "I dont knows," it was obvious I chose the wrong guy. Little did I know he now was going to become a huge nightmare because he is considered a fraud, and a renegade contractor in Westchester NewYork.
When calling to ask for a partial refund and my receipt, which I did not get for two weeks, the office manager told me that she was on vacation and would get to it. She did not respond for 3 days, at which time I called her back. Her name is Jamie Robison of Scarsdale and also a fraud. After yelling at me about "Shoiuld I come get my part back," and "What do you want me to do for you?" - she finally emailed some receipts (a week after I asked for them, and got yelled at for my request for a partial refund.
Gets worse. When I got the receipts, they said I owed CNS Heating and Cooling an addtional $383. I was so upset! I had to have another technical which LARRS sent out after hearing my story, from Staten Island to come fix my boiler, and since they dont fix the water feeder, cause as I said it wasnt part of the issue, I had to have my original plumber come back and fix that install which was done wrong (backwards part leaking all over the floor).
Charlie Robison of Scarsdale NY took $200 cash from me, which i have a bank receipt for, as well as a check for $400, which was cashed the day after his repair (so somebody was in the office, jamie!). They are now giving me hell, not admitting to the cash payment, and trying to collect an addtional $383 for a job they did not complete, was installed incorrectly and are fraduelnt in claiming is owed to them.
On this of renegade rennovatiors http://consumer.westchestergov.com/renegade-renovators they are listed ( search for Charles Robison, of CNS Heating and Cooling in Scarsdale NY). This company should niot have any licence to operate in and New York state. Others have said they cause explosive gas set up with heating units, and others have faced the same "you owe us" scam as I have. CNS Heating and Cooling reviews show they are frauds, but I know first hand!
This report was posted on Ripoff Report on 04/12/2015 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cns-heating-and-cooling/scarsdale-new-york/cns-heating-and-cooling-lied-about-repairs-lied-about-payment-incorrectly-installed-par-1221946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 REBUTTAL Owner of company
The Actual Facts
AUTHOR: CNS Heating & Cooling - (USA)
SUBMITTED: Tuesday, April 21, 2015
Advertisers above have met our
strict standards for business conduct.