• Report: #449608
Complaint Review:

Coach, Inc. ,Leather Handbags, Luggage, Etc.

  • Submitted: Thu, May 07, 2009
  • Updated: Thu, May 07, 2009

  • Reported By:Atlanta Georgia
Coach, Inc. ,Leather Handbags, Luggage, Etc.
coach.com Jacksonville, Florida U.S.A.

Coach, Inc. ,Leather Handbags, Luggage, Etc. Crappy Treatment and Service Jacksonville Florida

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I've been an avid coach customer for over20 years. As of recently i've been very unhappy with their product but still continue to support it. I recently sent in a bag for repair. Bag was tracked and shows being delivered and SIGNED by someone at the Coach facility however, they are telling me that they cant not "locate" my bag.

I was initially offered a replacement (store credit) however the bag can not be replaced because its discontinued. I then get a call back telling me that the bag that i sent in for repair. The bag that they can NOT locate is a bag they are showing as having been returned?! (What?). I'm out of a bag and on top of that have been accused and questioned by RUDE Associates at the call center. I am gathering all of the coach bags that i have and all of my reeipts (because i keep them) and taking them all back. I will sell the gift cards on ebay for CASH for me! I am so livid and through with Coach at this point and i've been VERY vocal with all of my friends and family about my experience. Word of mouth is the best advertisement it can help or hurt you. Coach will never get another Dime from me.

Atlanta, Georgia

This report was posted on Ripoff Report on 05/07/2009 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/coach-inc-leather-handbags-luggage-etc/jacksonville-florida/coach-inc-leather-handbags-luggage-etc-crappy-treatment-and-service-jacksonville-flo-449608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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