• Report: #1349051

Complaint Review: Coal cosmetics

  • Submitted: Tue, January 10, 2017
  • Updated: Tue, January 10, 2017

  • Reported By: deb — Jacksonville Florida USA
Coal cosmetics
Internet USA

Coal cosmetics Lux derma bait and switch. It advertises as Lux Derma free trial on luxderma.net and when you hit "get your free trial now" it brings you to the coal cosmetic page instead. You will get (and be subscribed to) Coal cosmetic. NOT anything from Lux Derma. Internet

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    You google Lux Derma  for their skin care products.   Several of them are fake websites that say Lux Derma and the first page has Lux Derma but it for a free trial sample only. 

It shows the correct product and the information.  However,  when you hit "get free trial now" it redirects you to Coal Cosmetics which has nothing to do with Lux Derma from what I can see.  

So you sign up for your free sample if you dont pay attention and then get a continuing subscription.

  They are trapping people who read the first page and want the sample (as seen on Shark Tank) and using Lux Derma to reel you in, then when you go to get your sample switch you to their brand (Coal Cosmetic) if you dont pay attention and just start filling in your information and credit card number.  You will think youre getting Lux Derma but you arent.

 I wasnt paying attention until they arrived.  I immediately called (and it was VERY difficult to find a phone number, email address, or anything else) and cancelled any future shipments.  We will see if they ignore it and charge my card anyways.  I did get a cancellation number, but dont know if it will mean anything since they are so dishonest to begin with

This report was posted on Ripoff Report on 01/10/2017 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/coal-cosmetics/internet/coal-cosmetics-lux-derma-bait-and-switch-it-advertises-as-lux-derma-free-trial-on-lu-1349051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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