• Report: #1006583
Complaint Review:

Coast Dental

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: jshoberg68 — Palm Harbor Florida United States of America
Coast Dental
916 Curlew Road, Dunedin, FL 34698 Dunedin, Florida United States of America

Coast Dental Quoted incorrectly on three separate occasions. Office manager rude & aggressive. Dunedin, Florida

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Was seen approx. 6 months ago for an emergency crown as the office accepted my insurance.  Have since been misquoted on three separate occasions.  Each & every time I have had to consult with my insurance company because my quotes didn't add up.  I work in medical insurance so I have quite a bit of knowledge in this area.  I was originally quoted $900 (for crown only, not including extras).   Went home, called insurance and was advised they don't cover that type of crown.  Called Coast Dental back & suddenly my quote was approx. $500 cheaper.  Decided to go ahead with treatment.  Immediately after crown appt. I was advised I must return for a "cleaning" in order for the crown warranty to be valid.  Again, my quote was incorrect, upselling services I didn't need or request  AND included TWO $100 toothbrushes I didn't ask for.  Luckily I noticed all the errors before signing quote & proceeding with treatment.  Was reduced to a much more reasonable copay as it should have been in the first place.  For my last apppointment I thought I'd ask for a written quote prior to appt. to make sure there were no problems.  I received the quote approx. 10 days before appt.  I called office & spoke with Jennifer who I must say was rude & extremely upset that I dare challenge her "knowledge".  Kept talking in circles & not answering my direct questions.  Since the quote was only approx. $50-$75 overwhat insurance said I should owe I let it go &  decided to go ahead with treatment.  Arrived at office & was seated in dental chair when they asked me to sign consents & quote.  Quote was ANOTHER $75 over the quote they just mailed me a week ago.  I asked to speak with office manger & was brought up front to Jennifer.  She was immediately rude & hostile, snapping at me before I could even sat down.  She began pushing my quotes all over her desk & snapping orders to other staff members to call this person, download this form, etc.  I asked her direct, simple & reasonable questions and all I received in response was an attitude & no answers.   Maybe because she liked to hear herself talk because I never got to complete a sentence before I was interrupted with her nasty attitude.  It was at that time I decided to leave without treatment.  I am kicking myself for not googling this practice before I visited the first time.  If I had I would have seen all the negative reviews from people who have the same experience as me.  Avoid this practice at all costs!  I am going to call Coast Dentals patient relations number I found on this website but don't expect to get anywhere.

This report was posted on Ripoff Report on 01/31/2013 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/coast-dental/dunedin-florida-34698/coast-dental-quoted-incorrectly-on-three-separate-occasions-office-manager-rude-aggre-1006583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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