Coastal Condos, Inc. ripoff North Myrtle Beach South Carolina

I am the owner of the condo mentioned in this complaint and I just learned this complaint was filed yesterday. I actually did the initial reservation with Ms. W through my internet site. The site shows the actual view from the balcony and the site also has a description of how the building is layed out.
Ms. W did call me after talking to Coastal Condo's (our management company)and I reminded her of the site and pictures. She received a substantial discount when she booked our unit and I even extended the discount for the 2 extra nights she stayed. You would not find many units in Myrtle Beach in the condition of this unit and get it for $100 a night during Easter vacation.
I also want to state I did not hang up on her. I did not give her what she wanted, which was a full refund after she stayed in our condo for 9 nights.
Coastal Condo's has been a wonderful small mangement company that I get constant compliments on the way they conduct business. This 1 renter's opinion is not a fair representation of Coastal Condo's. If she has any complaint it should be with me the owner as that is who she made her reservation with.

I am the owner of the condo mentioned in this complaint and I just learned this complaint was filed yesterday. I actually did the initial reservation with Ms. W through my internet site. The site shows the actual view from the balcony and the site also has a description of how the building is layed out.
Ms. W did call me after talking to Coastal Condo's (our management company)and I reminded her of the site and pictures. She received a substantial discount when she booked our unit and I even extended the discount for the 2 extra nights she stayed. You would not find many units in Myrtle Beach in the condition of this unit and get it for $100 a night during Easter vacation.
I also want to state I did not hang up on her. I did not give her what she wanted, which was a full refund after she stayed in our condo for 9 nights.
Coastal Condo's has been a wonderful small mangement company that I get constant compliments on the way they conduct business. This 1 renter's opinion is not a fair representation of Coastal Condo's. If she has any complaint it should be with me the owner as that is who she made her reservation with.

I am the owner of the condo mentioned in this complaint and I just learned this complaint was filed yesterday. I actually did the initial reservation with Ms. W through my internet site. The site shows the actual view from the balcony and the site also has a description of how the building is layed out.
Ms. W did call me after talking to Coastal Condo's (our management company)and I reminded her of the site and pictures. She received a substantial discount when she booked our unit and I even extended the discount for the 2 extra nights she stayed. You would not find many units in Myrtle Beach in the condition of this unit and get it for $100 a night during Easter vacation.
I also want to state I did not hang up on her. I did not give her what she wanted, which was a full refund after she stayed in our condo for 9 nights.
Coastal Condo's has been a wonderful small mangement company that I get constant compliments on the way they conduct business. This 1 renter's opinion is not a fair representation of Coastal Condo's. If she has any complaint it should be with me the owner as that is who she made her reservation with.

I am the owner of the condo mentioned in this complaint and I just learned this complaint was filed yesterday. I actually did the initial reservation with Ms. W through my internet site. The site shows the actual view from the balcony and the site also has a description of how the building is layed out.
Ms. W did call me after talking to Coastal Condo's (our management company)and I reminded her of the site and pictures. She received a substantial discount when she booked our unit and I even extended the discount for the 2 extra nights she stayed. You would not find many units in Myrtle Beach in the condition of this unit and get it for $100 a night during Easter vacation.
I also want to state I did not hang up on her. I did not give her what she wanted, which was a full refund after she stayed in our condo for 9 nights.
Coastal Condo's has been a wonderful small mangement company that I get constant compliments on the way they conduct business. This 1 renter's opinion is not a fair representation of Coastal Condo's. If she has any complaint it should be with me the owner as that is who she made her reservation with.

My name is Shane Arnold, and I am the individual specifically named in this complaint against Coastal Condos, Inc. I only recently found out this complaint existed, so I was unable to answer this complaint until now, January 2007.

Although nearly 4 years has passed, I would like to take this opportunity to address this complaint.

Firstly, each and every time I have spoken with a customer regarding unit 304 at Ocean Pier, I have been very specific in explaining to the potential renter that the complex itself is located on the oceanfront. The building is designed like a letter 'L', with the back of the building facing directly toward the ocean and the south side of the building has balconies at a 90-degree angle.

I also specifically let each renter know that unit 304 is the first side-angle unit just around the corner. It is closest to the beach, so it has a GREAT VIEW of the ocean and of the beachline facing southward. One looks to the left end of balcony to face the ocean instead of the front of the balcony.

Cindy, the owner of Coastal Condos, and our other reservationist, Loretta, can both attest that I have specifically made sure that I described this condo layout to each and every person I have rented the unit to. This is the case in this particular rental as well. In addition, there is an actual photograph of the ocean from the balcony of 304, so that renters could see the actual view before renting the unit.

It was on a Thursday, April 10th, after checking in, that Ms. Wilson came into the office to complain. Since it was Easter time, we had no other comparable units near the area to offer the renters. Ms. Wilson was extremely agitated and quite rude and demanded that we move her to a unit directly oceanfront in the building. She continued to be belligerent in her attitude, so I finally did ask her to leave the office, as there was nothing further I could do that day. We only rent 2 units at the Ocean Pier complex, and both units we rent are the side-view units.

Thursday is Cindy's day off, so I was not authorized to make a refund on a unit we had held since January. We still have our copy of the contract, signed by Ms. Wilson. They had originally rented from April 12th -19th, but added 2 additional nights, so they came in on the 10th of April.

The renter remained in the condo until April 19th, and beacuse they had left some items in the unit, we even mailed these items back to them around April 24th, and we still have the receipt for the $21.01 charge to mail the items back to the renters then.

I would be willing to sign an affidavit that all statements I have made are true to the very best of my knowledge.

Respectfully Submitted,
Shane Arnold
North Myrtle Beach, SC

I work at the front desk of a hotel and I agree that you deserve a refund for your inconvenience. I do want to say that when people call my hotel to make reservations and they have special requests, such as wanting first floor or a room close to the lobby, we always do our best to accommodate them but we advise them that it is a request only and we cannot guarantee that their requests will be fulfilled. Reservations are not seen until the day of check in, but I would say that 95% of their requests are not a problem. This is what you should have been told from the beginning. The person who took your reservation should not have said yes, it's an oceanfront room if they could not guarantee that. They should have told you that it was a request, and that they would do the best they can. Them saying this probably would have avoided any major further problems.

But most importantly, if you were not satisifed with the condo you should not have had the hassles that you were forced to deal with. Judging from what you said, upon noticing that it was not what you reserved, you immediately called the desk, and, upon finding that nothing else was avaiable, decided to leave. Now, at the hotel I work for, if a person checks in and 10 minutes later decides to check out because they are not satisfied, we apologize and check them out with no charge. Done, end of story. This is what should have happened to you too. It's not like you used the room...it's not like you stayed in the room for a few hours and decided to check out. I don't understand why this place gave you such a hard time. You certainly didn't deserve it and I sincerely hope you get the refund you most definitely deserve. Good luck!