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Report: #1352231

Complaint Review: Cobra Electronics - Chicago Illinois

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  • Reported By: DESERT CACTUS — Mesa Arizona USA
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  • Cobra Electronics 6500 W Cortland St Chicago, Illinois USA

Cobra Electronics I RECEIVED A COBRA DASH CAM for Christmas 2015. In less than a year it began to start and stop intermittently. I called Cobra and they said to send it in as it was in the warranty period. It came back with a new cord, but Cobra had completely deprogrammed it and so I had to reprogram it. Now it won't always start recording even though the red light is on. I have to unplug the power cord and reconnect it and sometimes it'll start and other times it won't. Every minute now the screen turns black for a second with a bunch of green tiny print appearing on it, so if it's changing segments that frequently, it's deprogrammed itself. I called Cobra with this problem while still in the warranty period, but this time they insisted on a receipt. I called my kids who bought it for me and they didn't have a receipt anymore. Although I am sure I filled out and sent in the warranty registration, Cobra told me, "no receipt, no service." So if you give a Cobra item as a gift, keep the receipt or give it to the recipient of your gift and explain to them that although it's kind of crude to give a gift with the receipt (they shouldn't know how much you paid for it) you should do it anyway. THIS COBRA UNIT SELLS AT FRY'S ELECTRONICS FOR $99, but you can buy the identical item without the Cobra brand name on it (it's made in China) and some like it on eBay starting in the $9 range and some of them have both front and rear lenses and record front and rear traffic. I wish Cobra would have used my warranty registration and not denied me my warranty rights because I couldn't produce a receipt. Chicago Illinois

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 I RECEIVED A COBRA DASH CAM for Christmas 2015. In less than a year it began to start and stop intermittently. I called Cobra and they said to send it in as it was in the warranty period. It came back with a new cord, but Cobra had completely deprogrammed it and so I had to reprogram it. Now it won't always start recording even though the red light is on. I have to unplug the power cord and reconnect it and sometimes it'll start and other times it won't. Every minute now the screen turns black for a second with a bunch of green tiny print appearing on it, so if it's changing segments that frequently, it's deprogrammed itself. I called Cobra with this problem while still in the warranty period, but this time they insisted on a receipt. I called my kids who bought it for me and they didn't have a receipt anymore. Although I am sure I filled out and sent in the warranty registration, Cobra told me, "no receipt, no service." So if you give a Cobra item as a gift, keep the receipt or give it to the recipient of your gift and explain to them that although it's kind of crude to give a gift with the receipt (they shouldn't know how much you paid for it) you should do it anyway. THIS COBRA UNIT SELLS AT FRY'S ELECTRONICS FOR $99, but you can buy the identical item without the Cobra brand name on it (it's made in China) and some like it on eBay starting in the $9 range and some of them have both front and rear lenses and record front and rear traffic. I wish Cobra would have used my warranty registration and not denied me my warranty rights because I couldn't produce a receipt.

This report was posted on Ripoff Report on 01/26/2017 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cobra-electronics/chicago-illinois-60707/cobra-electronics-i-received-a-cobra-dash-cam-for-christmas-2015-in-less-than-a-year-it-1352231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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