• Report: #1134686
Complaint Review:

CoCo Key Water Resort

  • Submitted: Sat, March 29, 2014
  • Updated: Sat, March 29, 2014

  • Reported By: Scott — North Riverside Illinois
CoCo Key Water Resort
, Select State/Province USA

CoCo Key Water Resort Horrible customer service and filthy unkempt lobby and pool. Rockford IL

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This place is horribly run by bad management. After booking 2 rooms with waterpark passes 3 weeks in advance they decided to close the waterpark 1 week prior to our arrival. No advance notice before driving 80 miles. 6 crying kids and three pissed off adults.

I snuck around to the tiny pool. It was filhty with stained carpeting in the hallway and dirty walls. 

No apology, no attempt to rectify their mistake. 

Do not give this place any of your business

I ended up driving an additional 100 miles to make my family happy.

This report was posted on Ripoff Report on 03/29/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/coco-key-water-resort/select-stateprovince/coco-key-water-resort-horrible-customer-service-and-filthy-unkempt-lobby-and-pool-rockfo-1134686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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