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Report: #1241100

Complaint Review: Cogzidel - Madurai Internet

  • Submitted:
  • Updated:
  • Reported By: Craig — Miami Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Cogzidel 184, North Veli Street Internet India

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I purchased Cogzidel's Airbnb clone called "DropInn."  Before purchasing, I asked a lot of questions to the sales rep who assured me on every level. I ended up purchasing the product, and as soon as I installed it on my server, I saw the reality.

The best way I can describe it - their products are all empty shells. Like ording a DVD player with a bunch of rocks on the inside. Nothing works besides the design, the search engine doesn't work, the calendars do not work, the site freezes for some reason, you can't upload, you can't look for listings, you can't make transactions, you can't add 'neighborhoods', you can't search 'neighborhoods' - NOTHING.

I first tried to work with Cogzidel to see if their tech team can complete the code.  After a few weeks of delay tactics, I warned that if they do not return the money, I will write ripoffreport and BBB complaint. They admit that the code is incomplete and not functioning but they want me to wait until the "next release of the code" in order to get what I paid for. 

After doing research on the company, I can see that all of their reviews are FAKE and if you really read them you will find all of the people who got ripped off by this company. They use all of their employees to make reviews about them working at the company - but the actual consumers are all 1 stars saying SCAM and STAY AWAY.

Also, if you look at their reviews on complaint board they also tried using tactics to bury the negative reviews by typing the same response over and over and over.

 

 

I suggest trying to go with a different company and learn from my mistake. These guys took my money as well as other victims so hopefully you can protect yourself. 

This report was posted on Ripoff Report on 07/10/2015 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cogzidel/internet/cogzidel-dropinn-airbnb-clone-madurai-internet-1241100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
2Consumer
1Employee/Owner

#6 Author of original report

SEE attached Proof contradicting Cogzidel's responses.

AUTHOR: - ()

POSTED: Wednesday, November 02, 2016

 

1) As you can see: Cogzidel claims they did not sell me "Premium" - Below is the proof that I did infact purchase the DropInn Premium.  

2) I had conversations through their web-based chatroom in addition to numerous emails that lasted months trying to resolve our dispute.  This review was the result of the unsuccessful attempts to simply work out the problems with Cogzidel.

3) The scripted response from Cogzidel attempting to show a helpful support line/email is so insulting I was compelled to write this addendum to my complaint.  I had MONTHS of attempted communication with this company. See below screen shot of one of the emails  that show the back and forth 56 TIMES (not including chats and phone calls or any other email).

________________________________________________________________________

Thanks for using PayPal. It may take a few moments for this transaction to appear in your account.

See your invoice

Merchant
Cogzidel Technologies Pvt Ltd
anand@cogzidel.com

Note to Cogzidel Technologies Pvt Ltd
You haven't sent a note.
Shipping address - confirmed
craig *****
*****
apt ******
*************
Description Unit price Qty Amount    
DropInn Premium (79.99% discount applied) $1,999.00 1 $400.00    
  $0.00 1 $0.00    
Subtotal $400.00    
Total $400.00 USD
   
Payment sent to Cogzidel Technologies Pvt Ltd

_________________________________________________________________________

 

 

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#5 UPDATE Employee

Response from Cogzidel Technologies

AUTHOR: Cogzidel - (India)

POSTED: Tuesday, October 11, 2016
Hello There,

 

You are completely wrong. We have two type in DropInn web that is Standard version and Premium Version. The Standard version is $999 USD and Premium version is $3999 USD where our standard version is only encrypted with license file and comes with ion cube loader. We have restricted the license file in Standard version to make it work in only one domain. Our Premium version is completely open source code and can be customized to any extend as per your requirement. Hope you will understand the difference between our Standard and Premium Version. 
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#4 UPDATE Employee

Response from Cogzidel Technologies

AUTHOR: Cogzidel - (India)

POSTED: Tuesday, October 11, 2016
Hi there,

 

We are from Cogzidel Customer experience management Technologies. We take this opportunity to give an explanation for all the reviews as mentioned earlier here.

 

As a company, we are eight years in this field and having 98% of customer satisfaction and also working on the remaining 2% to understand the client's concern and need. In all the above links you can find our response to each review with proper explanation and solution pointers so from this, you can understand our seriousness and sense of responsibility on after sale support.

 

Moreover, we deliver product and services that meet our customer expectation and keep them delighted. We assure you that customer satisfaction is our top priority and we ensure the service at our company to reflect that principle.We highly appreciate your feedback as it will assist us in becoming better at work. We look forward to serving you. For further assistance, please contact by dialing to +1-818-302-8158, or you can Skype us at cogzidel
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#3 REBUTTAL Owner of company

Response from Cogzidel Technologies

AUTHOR: Cogzidel - (India)

POSTED: Tuesday, March 15, 2016

Hi Craig, We could'nt find any of your records. If you have an issue please come for a discussion with us at support@cogzidel.com. Contact us with your original identification so that it will be easy for us to find. Please be more specific about the issue we will have a discussion and fix it together.

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#2 Author of original report

Other Cogzidel victims found online

AUTHOR: - ()

POSTED: Wednesday, July 22, 2015

http://www.consumercomplaints.in/cogzidel-technologies-b103227

 

http://www.complaintboard.in/complaints-reviews/www-cogzidel-com-l213654.html

 

http://www.icomplaints.in/i-m-not-satisfied-with-cogzidel-technologies-pvt-013364.html

 

http://trustedcompany.com/in/cogzidel.com-reviews

 

Just by clicking a couple of those links you will see almost a hundred people they have scammed over the internet. Airbnb clone - what a joke. This company is total garbage.  Good thing we can write Cogzidel reviews here.

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#1 Author of original report

UPDATE****

AUTHOR: - ()

POSTED: Thursday, July 16, 2015

These codes are encrypted! They sell them as 100% open source code for 2,000 but I have checked the code. It is combined of two framework.codeignier and ioncube. I can change codeigniter framework very easily but I may not change ioncube functionality because files in inon-cube files are encrypted.So that other people are not able to change it.

They do this intentionally so they can say "we charge extra for customization" but then why would anyone  buy the code in the first place!

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