Complaint Review: Pinnacle Financial Group - Minneapolis Minnesota
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- Author Confirmed
- Pinnacle Financial Group 7825 Washinton Ave S Ste 310 Minneapolis, Minnesota U.S.A.
- Phone: 800-5136852
- Web:
- Category: Collection Agencies
Pinnacle Financial Group Collection Agencies; Mitchell Kay; T-Mobile; phone harrassment; false debt collection Minneapolis Minnesota
*UPDATE Employee: A way for you to get this fixed
*UPDATE Employee: A way for you to get this fixed
*UPDATE Employee: A way for you to get this fixed
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This is ABSOLUTELY a fraud. Do not send this company ANY money IF you have already paid your debt. This company is harrassing me for a debt that has already been paid in 2005. I sent proof to the first company T-Mobile turned this collection over to in January, 2008. They in turn, evidently sold or turned over this collection to this company, Pinnacle Financial Group. I have a cancelled check proving that I have paid this back in 2005! The first debt collection company to harrass me was Mitchell Kay. Now I have this company Pinnacle Financial Group harrasing me for a debt I have paid YEARS ago! I am angry and outraged, to say the least!
When I talked to a representative from Pinnacle Financial Group this evening( more than once I might add :( all they were basically saying was that I needed to pay this debt. They did not care that I was disputing this. I told them I had already paid this and I had previously sent proof of payment to the previous debt collection agency (Mitchell Kay) They told me that was denied and they had been given the debt for collection. (Yes, I did ask why and they man I was talking to just said kept saying that I need to pay this debt.) I have a check from my bank account showing that the debt had been paid in 2005!! I am NOT going to pay this AGAIN! Now my credit rating is being affected by this bogus debt! I am VERY upset.
I called Pinnacle back to attempt to get their address so I could send a cease and desist to them and representative Misty Joe was extremely uncooperative. This was after I had argued with a male representative on the original call earlier. :( She already knew it was me that was calling - caller ID I suppose. lol She just kept telling me it would be faster if I just faxed in the proof of payment. Well, after I had send my proof of payment to the first company, Mitchell Kay, my husband and I thought for security reasons, we should change our savings account. The check I had originally paid this debt off with was drawn off of our savings account and not our regular account. :( So now that company and any company we send further proof to will have our personal checking/savings account number. :( To protect the rest of our savings account, we closed the original account and reopened a new account - protecting the rest of our savings account.
I am so angry right now, I can't hardly think! :( I am going to get ahold of the credit reporting agencies I guess to find out what I can do to dispute this. I absolutely do not know what else to do at this point! I am tired of getting all of these calls regarding a debt I DO NOT OWE!!!!! I kept a copy of the letter I sent to Mitchell Kay a little over a year ago and I still have a copy of the cancelled check from our bank showing this debt was paid! Pinnacle Financial Group said that was denied!!! How? I do not understand how you can deny a debt being paid when the debtor has a cancelled check!!
Sandy
McPherson, Kansas
U.S.A.
This report was posted on Ripoff Report on 04/21/2009 08:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pinnacle-financial-group/minneapolis-minnesota-55439/pinnacle-financial-group-collection-agencies-mitchell-kay-t-mobile-phone-harrassment-445667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
A way for you to get this fixed
AUTHOR: D - (U.S.A.)
SUBMITTED: Sunday, May 10, 2009
I'm an employee at T-Mobile and am sorry for the problem you are having and wanted to offer a suggestion.
Since you are claiming to have paid this debt what you can do is contact T-Mobile directly at 1-800-937-8997, speak to a customer service rep and explain the situation. The rep can review the account to see if the payment ever posted even though it was cashed. If not they can send the information over to another department to have the payment located and applied to your account. You may have to fax in proof to that department. If the payment is on the account it's possible the balance is for a different bill but if you feel differently they can either review the account themselves or send it over to the department that works with the collection agencies that we use. They will review the account and contact you within 72 hours to let you know the resolution. Also if they determine the account was paid they will pull the account from the collection agency and notify them. If they determine the balance is valid they will notify the collection agency of this as well so that they know to keep trying to collect on it.
Hope this helps
#2 UPDATE Employee
A way for you to get this fixed
AUTHOR: D - (U.S.A.)
SUBMITTED: Sunday, May 10, 2009
I'm an employee at T-Mobile and am sorry for the problem you are having and wanted to offer a suggestion.
Since you are claiming to have paid this debt what you can do is contact T-Mobile directly at 1-800-937-8997, speak to a customer service rep and explain the situation. The rep can review the account to see if the payment ever posted even though it was cashed. If not they can send the information over to another department to have the payment located and applied to your account. You may have to fax in proof to that department. If the payment is on the account it's possible the balance is for a different bill but if you feel differently they can either review the account themselves or send it over to the department that works with the collection agencies that we use. They will review the account and contact you within 72 hours to let you know the resolution. Also if they determine the account was paid they will pull the account from the collection agency and notify them. If they determine the balance is valid they will notify the collection agency of this as well so that they know to keep trying to collect on it.
Hope this helps
#1 UPDATE Employee
A way for you to get this fixed
AUTHOR: D - (U.S.A.)
SUBMITTED: Sunday, May 10, 2009
I'm an employee at T-Mobile and am sorry for the problem you are having and wanted to offer a suggestion.
Since you are claiming to have paid this debt what you can do is contact T-Mobile directly at 1-800-937-8997, speak to a customer service rep and explain the situation. The rep can review the account to see if the payment ever posted even though it was cashed. If not they can send the information over to another department to have the payment located and applied to your account. You may have to fax in proof to that department. If the payment is on the account it's possible the balance is for a different bill but if you feel differently they can either review the account themselves or send it over to the department that works with the collection agencies that we use. They will review the account and contact you within 72 hours to let you know the resolution. Also if they determine the account was paid they will pull the account from the collection agency and notify them. If they determine the balance is valid they will notify the collection agency of this as well so that they know to keep trying to collect on it.
Hope this helps
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