Complaint Review: Collector's Display Case Co.
Collector's Display Case Co. Poor quality & deceptive product descriptions at over-priced cost. Valley Nebraska
I ordered what is described as a cherrywood display case & a customized enscription plaque as a holiday gift. Total cost with shipping was $125. To my disappointment, when the item arrived, the box was nothing more than wood painted red! The "customized" plaque was wrapped in some plastic & taped with scotch tape. The plaque itself, was nothing more than a sticker. Ultimately, I could not justify the cost for the poor quality box & disappointing "sticker" they sent me.
Mindful of their 10-day return policy, I called the company as you have to request an return authorization number. A man who identifies himself as Mike, the 'operations manager," answered. I told him I wanted to return an order & wanted a reutrn authorization number as required, would he like my order number to start the processing? Where do I begin about this guy? He's the worst part of this BOGUS business. It became clear to me very early on that this business is a one-man show with probably one other person (a family member) who runs it with him. Anyway, his response when I asked him if I could give him my order number was, "Well no, when did you receive it?" I told him it was received 2 days ago, and he responded with, "Well you have 10 days to send it back so you better hurry." Annoyed by what I deemed to be an inappropriate response, I decided it would not be best to waste my time of explaining to him in the same condescending manner that I was aware of the policy and not only have I called to request a return number timely, but that I still had nearly 8 days to return shipping. He then asked me what the item was. I told him it was a jewelry case with a customized label. He told me they do not refund for customizations. I told him I would be returning it anyway because not only did I have no need for it, but there was a type-o in it. He then responded in his typical condescending manner with, well that's your fault. We print however you type it. I told him I would still be returning the entire item. He then told me I must return it to the address on the box because they "have many local distributors." I then asked if he could provide me with the address of my order. "No, I can't give you that, what did you order again?" At this point I was losing my patience as he miraculously could not tell me ANYTHING about my order. Even a lemonade stand keeps better records than this place, so I asked again for a return authorization number, at which point he began to rattle a number off the top of his head! Then, miraculously, he was able to pull up my order# after all of his hemming & hawing that he was unable to do so & tell me all about it. I immediately shipped the entire item back.
On the same date as delivery, I received an e-mail from this company that in order to process my refund, I need to call them. I immediately called & Mike answered & said, "Oh yea, we need your credit card# in order to process the refund because they don't keep them. Finding this rather unusual I enquired about how much exactly I should expect as my refund. He once again told me that there would be no refund for the customized sticker. I asked him how much the sticker was, & he insisted he didn't know at first. When I pressed the issue how much was the actual cost, he gave me a price of $28. At this point, I had exhausted my patience, "$28 dollars! For a piece of plastic!?"
"Oh no," he replied, "It's aluminum!"
Aluminim, as if reassuring me that equally cheap material justified the price. I then told him that the product was very poor quality & I wished him to not only refund me for the customized sticker but I wanted him to waive the 30% (!?) restocking fee.
The conversation went on & on with more frustration from this guy who is condescending & can never manage to give you a straight answer until you press him over and over until he comes up with one.
But it didn't end there! After waiting over a week for ANY refund, I sent an e-mail asking for a status. When I received NO RESPONSE from that, I called the next day. Once again, I conversed with the oh-so ever informed and savy "operations director," Mike. I asked him the status of my refund. He then asked me when did I send it back. When I told him it was over a week ago, he began AGAIN with more filler of, "Oh well it was the Christmas break." I told him I didn't want to hear anymore of his excuses & I wanted to know when he was going to run the credit. He then told me sometime next week. I told him this was unacceptable & he must process it today. He said he would try "to speed it up for me." I have yet to receive a dime back.
I am cognizant of the fact that this is a simple-structured business, but my family & I have been operating a small business for over 50 years so I consider myself qualified to make the assesment that this place is a shining example of an inexcusable operation. They clearly purchase their products at a cheap cost, decpetively provide misleading descriptions of such on their website, and are able to aqcuire a higher rating through the search engines. In addition, they unabashedly justify their prices and their deplorable "return policy" in an attempt to scam their customers. But the worst part is this "director of operations." I have never received so many excuses and blatant attempts to stall and delay a qualified refund. Further, he should be mindful of better customer service. I'm not sure what he believes he is accomplishing. He is not only full of condescending responses, but his consistent display of ignorance is inexcusable. Whether it is an act or not, DO NOT EVER ORDER ANYTHING FROM THIS COMPANY!
This report was posted on Ripoff Report on 12/31/2014 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/collectors-display-case-co/internet/collectors-display-case-co-poor-quality-deceptive-product-descriptions-at-over-priced-1198643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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